Linens & HutchReviews of linensandhutch.com

Response from Linens & HutchJan 29, 2025

We're really sorry that your order didn't meet your expectations! Our comforters are considered medium-weight. Just so you know, screen settings can vary from device to device, making what you see on the website a bit different than the product appears in person. We believe that the quality of our products at the price point offered far exceeds that of our competitors. If you'd like to start a return, please send an email to [email protected] with your order info, and our CS team will be happy to assist you :)

Response from Linens & HutchJan 28, 2025

We're so sorry to hear about this disappointment! Based on your description, we'd say you definitely received a defective set, which really surprises us given the amount of sets we sell daily. We'd like to make this right, please send an email to [email protected] so that our CS team can assist with a replacement!

Response from Linens & HutchJan 28, 2025

We're so sorry to hear that your order didn't meet your expectations! We believe that the quality of our products at the price point offered far exceeds that of our competitors. We pride ourselves on having the best customer service in the industry, please send an email to [email protected] with your order info, and our CS team will be happy to assist you!

Response from Linens & HutchJan 29, 2025

Thank you for reaching out to us, and we apologize for your experience. We take your feedback seriously, and we’re truly sorry that the product didn’t meet your expectations. We want to reassure you that our 100% Cotton 300 Thread Count Sheets are made with high-quality long staple yarn, which is the key factor in ensuring a soft and durable product. We chose long staple cotton because it offers the durability needed for brushing and garment washing, which results in the super soft fabric we aimed to create for our customers. We completely understand your concern about the absence of “long staple” mentioned on the packaging or the fabric content tag. We’ll be reviewing the labeling process to make sure our descriptions are clearer. Regarding the dots you noticed, we sincerely apologize for the inconvenience. These are likely the result of a minor issue in the manufacturing process. we'll be sending you a replacement set of sheets right away and will and will certainly look into this to prevent future occurrences. As for the sheets being a bit on the thinner side, we designed them to provide comfort with a balance of softness and breathability. We’re sorry this didn’t meet your expectations, and we will continue to strive to improve our products based on feedback like yours. We appreciate your feedback and hope that our replacement set better aligns with your expectations. If you have any further concerns, please don’t hesitate to reach out, our CS team is happy to help!

Response from Linens & HutchJan 27, 2025

Hey Janet, we're so sorry for the mix up! Please send an email to [email protected] with your order info so our CS team can assist you with a replacement.

Response from Linens & HutchJan 27, 2025

Hey Beth, we're sorry that you're not completely happy with your order! Give the sheets a try, if you don't like them, we're happy to assist further. That's why we have our 101-night guarantee! :)

Response from Linens & HutchJan 24, 2025

Hi Lori, we're very sorry to hear about this disappointment. Our CS team will be with you shortly to further assist! :)

Response from Linens & HutchJan 24, 2025

We're so sorry to hear that you're not completely satisfied with your purchase! Just so you know, settings can vary from device to device, making what you see on your screen a bit different from how it appears in person. We pride ourselves on having the best customer service in the industry so please don't hesitate to contact us at [email protected] at your earliest convenience so we can make this right!