LINE FRIENDSReviews of linefriends.com

Honestly it was my first time buying online since I live in nyc and I could just go to the store in person.They had a great online holiday sale, so I just decided to buy a few stuff. Shipping took forever, it was suppose to be 3-8 days. It too my package over two weeks to come to my house. Normally I wouldn’t care because I know delays happen, but my box was opened! Someone cut open my box from either dhl or usps did it. I’m annoyed about it because who honestly likes receiving an opened package on their front steps. I don’t think I’ll buy from their online shop again, I’ll just go in stores.

- Authentic LINE products - Really good deals during sales - Shipping is horrible and will cost as much as 80% of my order, not including customs/duties and is not even express shipping, makes absolute no sense for a large corporation when small business owners are capable of shipping worldwide for a small standard price - First order went fine (received within 10 days from California to Toronto) - Second order took almost 3 months to arrive as it re-routed through Germany; absolutely no response from LINE when I contacted them. - Third order, has been ordered over a month ago. It's been stuck 'pending' with no movement. Received a general and vague email apologizing for delays due to "volume of sales". For the scale of this company I'd expect faster service and more details to their customers. Additional to them taking forever to pack the order, I'll still have to wait for it to ship to Canada, this is super frustrating. Overall 2 stars for good products (considering this is the official LINE America website), and a good first time experience. All other factors are unacceptable for a large global business, better off buying your products from trusted retailers.