Line2Reviews of line2.com

Response from Line2Oct 16, 2025

Hello Anna - We’re sorry to hear about the frustrating experience you’ve had. Delays, miscommunication about features, and difficulties with setup. This is not the experience we aim to provide. We appreciate your feedback and would like the chance to make this right. Please feel free to reach out at https://www.line2.com/resources/contact/ and include code GP1016OS.

Response from Line2Aug 12, 2025

Hello Daniel - We have read your review and want to look into this matter for you. Please get in touch with our team via phone Monday through Friday between 8 am and 8 pm EST at 888 472 9900. We will need to ask you for some information to locate the credit card that is being billed for a Line2 account.

Response from Line2Aug 12, 2025

Hello Calling - Thank you for taking the time to share your experience and for writing your review. For the last 10 years, you have had a Line2 account for business users on our Legacy platform, which is different from our current online offerings for non-business customers. We did offer to begin the transfer process to the newer platform for personal use; however, you chose not to take that option. Should you change your mind, please let us know.

Response from Line2Jul 31, 2025

Hello T. Rick Frazier - We're sorry you're having issues using our website, and we want to assist you in any way possible. Please reply to the private request for information so we may reach out to you for further assistance. Your feedback may also assist us in understanding pain points other customers could be experiencing.

Response from Line2Jul 29, 2025

Hello Shafted Customer - Reviews both good and bad help us identify what we are doing right and where we can improve. We want to improve your experience and have requested your contact details so we may follow up with you directly to try to get your issues resolved. Please reply to the request and we'll have the appropriate team or department follow up with you. Thank you.

Response from Line2Jul 21, 2025

Hello Shamlan, we're sorry to read your review and always take feedback to heart. In doing so, we reviewed your support tickets to determine the best way to assist you. As we were unsuccessful in reaching you by phone to troubleshoot, we sent instructions via email in ticket number 1335337. If the steps provided in the email do not resolve your issue, please reply to the ticket with your contact phone number and the best time to reach you.

Response from Line2Jul 21, 2025

Hello Paul - Nothing is more disappointing than reading your review and comments. Our tech support team would have been able to troubleshoot your issues and get your services working for you. We're sorry we didn't have this opportunity and apologize for any frustration you encountered. As you requested your account has been cancelled, and no further billing will take place.

Response from Line2Jul 25, 2025

Hello Ronald - Thank you for leaving your review. We understand how frustrating login issues can be. We have a full-service customer support team that is happy to assist you and can be reached via phone, email, or chat. We are in the office Monday through Friday, between 8:00 am and 8:00 pm EST. We have also attempted to contact you directly, but without success. Please find our contact details at https://www.line2.com/resources/contact/ .