Andrew T.
I've been a line2 customer for around 4…
I've been a line2 customer for around 4 years now and while the service is priced fairly and the feature set is good the bugs and call quality get a poor rating at best. I've never used a voip service with such low call quality. The bugs in the PC app and the mobile app are unfortunately numerous. Sort orders are incorrect. The mobile app requires signing in again repeatedly. It does not use modern integration with Android and is super clunky and unpolished. I wanted to like this service but will be cancelling soon hopefully and switching back to a better alternative.
Response from Line2Jan 7, 2021
Hello Andrew, Thanks so much for your honest feedback and we would most definitely like to improve your user experience. With the mobile app, please ensure that you are running on the latest release for optimal performance. For Android, please ensure that you are running on version 4.2.2 and that your OS and Drivers are fully up to date. If you are continuing to experience app-related issues, I would suggest, uninstalling the application from your device and then reinstalling it from the Play Store. Once reinstalled, please power down completely for a minimum of 20 seconds prior to powering back on to ensure installation completes correctly. We currently offer a navigational support page for our Line2 customers to assist them in utilizing the service better which also aids in answering some common questions & troubleshooting concerns. You may access the support page at https://support.line2.com. https://help.line2.com/category/1138-guides You may also visit our Status page at any time if you are experiencing any issues to see if it is a known problem with the service or if there is scheduled maintenance. You may register to this page which will update you once any issues have been resolved. https://status.line2.com/ Should you wish to reach out to support, please contact us at [email protected] or feel free to contact the Social Team directly at [email protected]. Many Thanks. Stay safe and healthy, Line2 support Team