Line2Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
Line2 (line2.com) has 806 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Engin
You deceived me telling that I have to wait 90 days to receive incoming calls
Response from Line2Dec 1, 2025
Hello Engin- We sincerely apologize for any misunderstanding regarding the waiting period for receiving incoming calls. To clarify, calls can be forwarded to your US/Canadian number or the app immediately. You can also review our FAQ here at https://l2up.zendesk.com/hc/en-us for any further information regarding our products and services.
Amelda
I need a human being to talk to about my issues. I want to continue my service with Line2, but no one can seem to make this happen.
Response from Line2Nov 25, 2025
Hi Amelda - We’re sorry to hear how difficult it’s been to get help, and we understand how frustrating that is, especially when you’re trying to continue your service. Please reach out to us directly so a team member can assist you. We can be reached at (888) 472-9900 Monday–Friday, 8:00 AM–8:00 PM Eastern Time (EST). We look forward to helping you out!
Lance
Service hasn’t worked
Response from Line2Nov 24, 2025
Hello Lance - Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with our service. Upon further review, we have confirmed that one of our agents has assisted you and resolved the issue. Should you require any further assistance, please do not hesitate to reach out. We are always here to help.
Christine
I still cannot make calls using line2. The other person can't hear me. I have uninstall and reinstalled tye app.
Response from Line2Nov 25, 2025
Hello Christine - I’m sorry to hear you’re unable to make calls with the app, even after reinstalling. That sounds very frustrating. Please reach out directly so we can help troubleshoot this issue with you. You can contact us here: https://www.line2.com/resources/contact We look forward to resolving this for you!
Peter P.
I’ve been a Line2 customer since 2017 and have been paying $230USD per year this whole time. I recently discovered that Line2 now offers a $96/year plan, and according to the representative I spoke to, this lower pricing has been available since at least 2021. I was never informed about the new plan, never notified of the price change, and never given the option to switch. That means I overpaid for years without Line2 ever reaching out or being transparent about updated pricing. When I contacted support, the representative confirmed the cheaper plan has been available for years, yet Line2 offered no refund, no partial credit, and not even an apology for the overcharges. This is a serious issue with pricing transparency and customer fairness. I trusted this company and paid on time for years, but instead of loyalty being valued, I ended up paying more than double the cost other customers were paying. Extremely disappointing experience, and I’m sharing this so others can review their billing carefully.
Response from Line2Nov 20, 2025
Hello Peter Panntero - Thank you for taking the time to share your feedback regarding your experience with Line2. We sincerely apologise for the frustration and disappointment you have encountered regarding the pricing of your plan. We value your loyalty as a customer since 2017, and we understand how disheartening it must be to discover that you have been paying a significantly higher rate without being informed of the available options. Transparency and fairness are fundamental to our relationship with our customers. We have not sent out broad announcements about the new platform and associated plans, as we want to avoid making our long-time customers feel forced or pressured into switching platforms. All original Line2 services and applications remain fully supported, and many legacy users prefer to stay on their existing setup, as certain features and workflows may operate differently on the newer version. At the same time, the details about our updated plans and platform are publicly available for any customer who wishes to review the options and make a change at their own pace. Our goal is to support both customers who prefer the legacy experience and those who want to transition to the updated version, without disrupting anyone’s current service. If you’d like to speak with a specialist for further assistance, please submit a request at this link: https://line2.zendesk.com/hc/en-us/requests/new. Include code TP1120OS in your message so we can prioritize your case and arrange outreach promptly.
Bodymedics
I cannot log in. My new password isn't working though we changed it 11/3. Tried old password too and it didn't work. I tried forgot password and the reCAPTCHA wasn't working.
Response from Line2Nov 12, 2025
Hello Bodymedics - Thank you for reaching out. I’m sorry to hear that you’re experiencing difficulties logging in and that the password reset process did not work as expected. To resolve this promptly, please contact us directly at https://www.line2.com/contact/ and include code TP1112OS along with your contact details. Our team will assist you in regaining access to your account as quickly as possible.
Berubes
I pay for a subscription and I didn’t even get 5000 minutes. I got like 60 minutes total. Waste of money
Response from Line2Nov 12, 2025
Hello Berubes - Thank you for bringing this to our attention. We're sorry to hear about the discrepancy with your subscription minutes and understand your frustration. Please also note that your in-app subscription only gives you 5000 minutes per month and cannot be enabled for international calling, forwarding, or SMS. You can switch to our direct billing so you can receive unlimited minutes, as the option to purchase additional minutes is not available. If you would like to switch, please give us a call at 888-472-9900.
customer
Line2 still won’t honor my paid-in-full 2 year contract for service. It’s been since October 2024! Phyllis Nichols nicholsphyllis at a o l dot com
Response from Line2Oct 29, 2025
Hello Phyllis Nichols - We’re very sorry to hear about the trouble with your Line2 service and the delay in resolving your account issue. This isn’t the experience we want for our customers. Please contact our support team directly at https://www.line2.com/resources/contact/ so we can review your account and make sure this is addressed as quickly as possible. We look forward to assisting you and getting this resolved soon.
