Line2Reviews of line2.com

Response from Line2Jan 15, 2026

Hello A Khan - thank you for taking the time to share your experience. We’re sorry for the frustration this caused. Our support team did attempt to reach you by phone but was unable to connect. We also sent follow-up emails regarding your ticket. In any case, we’re glad to confirm that the issue is fully resolved. We understand how stressful it can be to deal with conflicting or unclear information, especially during a business transition, and we apologize for the confusion you encountered along the way. We’re continuing to review this internally so we can improve how transfer cases are handled and communicated. If you need anything further, please feel free to reply to the support email you received and we’ll be happy to assist.

Response from Line2Jan 13, 2026

Hello Ron - Thank you for bringing the issue with the Line 2 app to our attention. We sincerely apologize for any inconvenience you are experiencing. We understand that you are currently working with one of our agents to resolve this matter. Please check your email and respond to Ticket #140452 for further assistance.

Response from Line2Jan 9, 2026

Hello Moe - Thank you for your feedback. We sincerely apologize for your recent experience and any frustration it may have caused. We strive to provide high-quality service, and we regret that we did not meet your expectations. Upon reviewing your recent interaction with our team, we noted that after establishing that the international calling feature was not included in your initial service package, you requested to cancel your account. According to our Terms of Service https://www.line2.com/terms-of-service/accounts, accounts less than 90 days old are not eligible for international call access, as we require a positive payment history of at least 90 days. We appreciate your understanding in this matter and are here to assist you with any further questions or concerns you may have.

Response from Line2Jan 7, 2026

Hello Dark - We’re sorry to hear that you’ve experienced technical difficulties. We’re always happy to help, and in some cases, email may not be the most efficient way to provide support due to potential delays between responses. We’d love the opportunity to assist you by phone. To make this as easy as possible, we now offer scheduled phone appointments through our Contact Us page. Simply visit the link below and select Set Up Assistance Appointment. You’ll then receive a link to choose a dedicated time to work one-on-one with a member of our team. https://l2up.zendesk.com/hc/en-us/requests/new. We look forward to speaking with you and getting this resolved as quickly as possible. As a reminder, if you are dissatisfied with your new account for any reason, we offer a 30-day money-back guarantee.

Response from Line2Jan 7, 2026

Hello Emilie - Thank you for bringing this to our attention, and we are happy that our team was able to reach out and assist with accessing and clearing the payment. Providing exceptional support is something we take pride in!

Response from Line2Dec 30, 2025

Hello Sandhya Nagabhushan - Thank you for sharing your concerns. We’re genuinely sorry to hear how frustrated and disappointed you’re feeling. We take feedback like this very seriously and want to help. We would like the opportunity to better understand what has led you to feel this way and to review your account in detail. We will do our best to ensure everything has been handled correctly and transparently. Please reply to the Trustpilot request for more information so we can contact you offline.

Response from Line2Dec 16, 2025

Hello Invictus Psychological - Thank you for taking the time to share your detailed feedback. We sincerely apologize for the call quality issues you have encountered, and we understand how disruptive it can be when calls are unclear or need to be ended prematurely. Various factors can impact call quality, including network connection, data availability, or temporary technical issues. Regarding the truncation of text message length, we acknowledge that this is not unique to eVoice and can be typical when using VoIP or virtual service providers, as these services operate differently from traditional mobile carriers. Concerning message retention, we recognize that our current text message storage policies differ from those of some major carriers. We understand that long-term access to message history is critical for professional recordkeeping, and many of our business customers have opted to download their messaging history for retention purposes. While we regret to hear that you may be considering closing your account, we truly appreciate the opportunity you have given us and the candid feedback you have provided. We would welcome the chance to troubleshoot the call quality issues you have experienced and explore potential solutions before you make a final decision. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP1216OS in your message so we can prioritize your case and arrange outreach promptly.

Response from Line2Dec 11, 2025

Hello Robert M. - Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration you’ve experienced. This is absolutely not the level of reliability we want for our users, and we understand how disruptive it is to depend on an app that doesn’t consistently work as expected. If you're willing, please reach out to our support team via https://www.line2.com/resources/contact/ and include the code AP121PD in your message. This will help us quickly locate and prioritize your request. Thank you for your patience. Your feedback helps us improve, and we’re committed to getting this resolved for you.