Line2Reviews of line2.com

I am unable to establish line2 for you will not except any pass word I submitt

I am a small business owner in North Texas. Have been using Line2 for four years, two main business numbers and several extension lines. Line2 service has been deteriorating, especially the past 12 months. The Line2 service (both Line2 App and the Line2 online dashboard accessed via browser) have issues to which support has provided zero acknowledgment nor solutions. For example, I have opened multiple Line2 tickets because the online Line2 dashboard switches on Use Line2 App all by itself, several times a day. The solution Line2 Support reccomended was to delete the Line2 app on my phone, clear cach, reinstall ...the app is completely seperate from the online, browser accessed dashboard hence, a completely incorrect fix from Line2. Regardless, I followed the recommendation and of course it made no difference. Subsequent help tickets on this and other issues are not responded to. Escalation requests are ignored. DO NOT USE LINE2 unless your needs are very, very simple and you have only one user. But do NOT expect stability nor support.

95% of calls on this line are spam. I really only use the line for texting clients because it's not usable as a phone line. The cost has gone up but the product has not improved.

I'm using Line2 for a home rental listing. The number is on my for rent sign and I've recorded my greeting message and posted it but needed to change the greeting. It won't change! I've tried 3 times and can't get it to change. I've reached out for support and so far... nothing.

From a technology standpoint, it works OK - but the admin interface is crazy, and the defaults are bizarre. I just wanted to add a couple extra numbers to my phone (my Dad's old phone number, and old landline number) and just have them ring and work like regular ol' phone numbers. But callers can't reliably call me (calls often go to voicemail without ever ringing, and calls OUT are often blocked as 'high risk for spam' now) From a technical standpoint, the conversations have more latency than I'd like (our internet connection is 10ms latency only) but voice quality wise it's OK, that works OK-ish. It just doesn't work anything like a regular "call-me-and-it-rings" standpoint. And customer support is 'hard of understanding' it seems. It takes a long time to get them to understand what the problem is, and they seem totally to have the preconceived idea that everyone using VOIP must be a 'burner phone' type of person, with call screening, and all sorts of blocking and spoofing. They seem to think that having a number that just works and rings like a phone is a 'custom setup' AND their policies are 'ever changing'... I was supposed to be able to use 5 number, but they changed their policy to 3 numbers and just delete my 4th number (gone, deleted, never coming back)

Voice quality is bad.

The fact there is no customer care phone number on the app says it all. When you have no choice to only submit app support ticket expect a week to get a reply and response of which will do nothing to really help as it’s a slow back and forth process. Terrible. After years I still have same bugs but when you do get someone they will assure you they are working on it. After weeks my iphone still does not ring when customers call. Goes direct to VM. Missed so many it’s ongoing apology fest with the callers once we get the voice mail and call them back. Missed a sale today because of this BS. Then Line2 calls the same number that doesn’t work to get a hold of us. Of course it didn’t ring. Thank you for actually calling because of this review. Yet you called the wrong number. Sad you have to make a poor review to get some attention.

The line has been working until two months ago when static on the line began, and I couldn't hear callers or make calls with the sound also cutting in and out. I have found the line unusable. I have twice written to customer service through their website (they dont have a phone line to contact them-ironic) and have received no customer support reply. I pay 20 dollars a month for line2- it's not worth it and I'll be switching companies. Last year, someone in customer service DID help me- I was getting the text messages of other users- seeing their entire communications- which was odd and unsettling. That eventually stopped. But it seems that customer service has stopped at this company. Update: Line 2 has responded by saying there is a phone number to contact them on their homepage- that's true, and I missed it this time. However, once you are in your own logged in profile, there is only the option to contact via message. I have sent two over the last 4-6 weeks, and that is what has not been responded to. I don't even get a confirmation tat my messages for support have been received. I will be calling them today to rectify this issue. I appreciate the quick response to my trustpilot review, but am worried why their own messaging service doesn't seem to get attention. I will update this review once my problem has been rectified.