Line2Reviews of line2.com

Response from Line2Apr 15, 2026

Hello Jason - We sincerely apologize that your recent support experience did not meet your expectations. We understand how valuable your time is, and we recognize the importance of providing clear, accurate, and timely communication, especially during the 10DLC registration process, where complete and precise information is critical for approval. Our department lead, Renae, sent a follow‑up email earlier this afternoon that should include the information needed to complete your registration. We appreciate your patience as we worked to address this matter. Customer feedback is invaluable to us. Our goal within our support departments is to achieve first‑contact resolution whenever possible. While the 10DLC registration process involves multiple touchpoints, our aim is that each interaction builds confidence and reassures our customers that they are being supported thoughtfully and with care. Thank you for bringing this to our attention so we could properly address the issue.

Response from Line2Apr 15, 2026

Hi Zach - We’re truly sorry to hear about your experience, and we especially regret that we’ve let you down after being a customer for over 6 years. That’s not the experience we want any long-term customer to have. We understand how frustrating it can be to be asked to uninstall and reinstall an app. This step is often recommended early in troubleshooting because it can resolve several different types of issues at once such as corrupt files, incomplete updates, or configuration conflicts. Regarding reliability, our Line2 service has maintained strong uptime overall. The only significant disruption during the period you referenced was the Cloudflare outage in November and December 2025, which affected many companies globally.

Response from Line2Mar 31, 2026

Hello Diego - We see you reached out to us in early March via email regarding this issue, and our team forwarded some troubleshooting steps. We did not hear back from you to confirm whether the issue was resolved. We're sorry to read the steps provided did not resolve your issue. A member of our team will reach out to you by phone today.

Response from Line2Mar 30, 2026

Hello Chris - We want to reassure you that our support is handled by real people, not bots. I reviewed your most recent support request regarding calls to Mexico and see that you were sent our International calling rates. I would like to note that the International calling rates listed are per minute. In the past 12 months, we have rolled out a new app with enhanced features, and we would love the opportunity to set up an appointment with you to ensure you are using all its features and to answer any questions.

Response from Line2Mar 30, 2026

Hello Caroll, If you are being billed directly through Line2 and not through an Apple or Google Play subscription, you can cancel your account online using the steps below: 1. Log in to your Line2 account using your Line2 number and password. 2. Navigate to the Account section. 3. Click Account Info, then select Cancel Account. If you purchased through an app store, you can manage your subscription in the Apple App Store or Google Play Store. This includes managing your subscription (cancel). Regarding your feedback on our app, we understand that our product may not meet all users' needs. We’ve recently updated our product with new features and improvements to provide a more modern, reliable experience.

Response from Line2Mar 19, 2026

Hello I will repair - We’re sorry that you experienced intermittent issues with your service in recent months, and that we were unable to resolve all of your concerns in a timely manner. We understand how important reliable business service is for staying connected with your clients and contacts, and we truly appreciate that you have chosen our services for the past three years. Please know that we are actively reviewing your interactions with us to identify what we could have done better and to help prevent similar issues moving forward.

Response from Line2Mar 6, 2026

Hello Laurel - We’re sorry to hear about your experience with repeated lockouts and password reset issues. That's definitely not the experience we want you to have. We’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP63OS in your message so we can prioritize your case and arrange outreach promptly.

Response from Line2Mar 6, 2026

Hello Bubba Leroy - We are very sorry to hear about the persistent issues you've been experiencing with text message delivery and the frustrating support interactions you've had. We understand your disappointment, especially after using our service for several years. We understand your frustration and apologize for the inconvenience this has caused. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP63OS in your message so we can prioritize your case and arrange outreach promptly.