Line2Reviews of line2.com

Response from Line2Aug 15, 2025

Hello Jim - Thank you for taking the time to leave a review and share your feedback. We apologize that you may have experienced longer-than-normal hold times earlier this year. We have recently expanded our team size to better serve our customers, as call volume has increased due to industry-wide changes that have driven many business customers to seek assistance from our support team. If you need help now, connecting with support quickly should not be an issue. We also offer prompt response via chat and email, should you wish to communicate through our non-phone channels. Please reply to our request for information so we can help you reset your password.

Response from Line2Jul 23, 2025

Hello Jeff - Thank you for taking the time to leave your review and provide feedback on your recent and past service experiences. We had the opportunity to review past & present tickets and are committed to doing better, based on feedback such as yours. Your 10DLC registration approval is complete. Please look for an email dated July 23, 2025, with ticket number 1336216, which will provide a more detailed explanation of the delay in approval.

Response from Line2Jun 9, 2025

Hello Haim Factor - Thank you for taking the time to leave us a review. Line2 was marketed for use within the United States and Canada. Trying to access the app outside of these countries may result in the application not working as well as it would if you were in the US. Like many other applications, the App would not work in an unsupported region. We are very sorry for any inconvenience this may have caused.

Response from Line2May 20, 2025

Hello Jim Duggan - We are sorry for the misunderstanding. If you choose to set up the account with a yearly recurring payment (once per year), the payment works out to $7.99 before taxes and fees. Our monthly recurring fee is billed at 9.99 plus taxes and fees.

Response from Line2May 9, 2025

Hello Paul Pluhacek - We're sorry you have not received immediate assistance. Did you know we offer live support via chat and phone Monday through Friday between 8 a.m. and 8 p.m. EST? Our chat and phone team would love to troubleshoot what may be occurring. You can find our contact details at https://www.line2.com/resources/contact/

Response from Line2Mar 21, 2025

Hello TJ - Assistant Coordinator - We are sorry to hear that you are having issues contacting support. We have been experiencing higher-than-normal call volumes. We apologize for the inconvenience this may have caused. Usually, if you are asked questions, you may have accidentally opened multiple support tickets that were picked up by different support agents. Our team will need information to assist you better. We apologize for any inconvenience you may have experienced.

Response from Line2Mar 13, 2025

Hello @Michael -We regret to hear that you are having your issues. We're sorry you have not received immediate assistance. We have been experiencing higher than normal call volumes, this is as a result of the 10DLC SMS registration. Our support team is working to ensure that all of our customers are assisted as best as possible. Please also ensure that you have completed the 10DLC SMS registration as failure to do so will result in your outbound SMS being interrupted. You can reach our customer support team via chat, email, phones, and of recently Facebook messenger.

Response from Line2Jan 14, 2025

Hello MJ - We regret to hear that you had this experience with contacting our customer support line. From time to time we do experience higher-than-normal call volumes, this is not a normal caller experience. We would love to look into this. Our chat and phone team would love to troubleshoot what may be occurring you can find our contact details at https://www.line2.com/resources/contact/