Line2Reviews of line2.com

I opened Line2 yesterday and they keep say I can’t send messages again it keep saying error !!!! SMS Error Your message is not sent either because it is blocked or attempting to send to an invalid number. Please check the number and contact Customer Support if you feel that is an error. That’s what it keep saying 🤦

I want to get my number back

I was able to cancel line 2.

Phone number to them has no voice mail, no answer. Chat support sends a link to answer your questions, link comes back "404. That’s an error. The requested URL was not found on this server. That’s all we know." The Chat Box doesn't come up with an Agent for 10 to 15 minutes, if at all. When it does, they don't solve the issue, give you a link that doesn't open anything. The phone number they gave me gets multiple Robo calls every day. They renewed me at their highest plan when I had signed up for the Basic. They deactivated my account after I contacted them about the renewal email that they sent. Renewal is about a month and a half away so account is paid but I cannot access or get a response. Contact phone number on the email they sent doesn't answer, email address on same email that they tell you to use, comes back as undeliverable.

Line2 has the worst service I've tried. Calls cannot be answered on any of my forwarding devices, and their customer service department is constantly understaffed. After deciding to move to a competing service that can actually meet my needs, Line2 has now informed me that there's a $40 fee to port my number back out of their service, and then they still provided all the wrong information needed for the port, so my new provider's porting requests have been denied a half-dozen times over the last two weeks. If you need a business line, or a second number forwarded to your cell phone, Line2 should be the absolute last provider you use. You'd be better off with literally anyone else.

Garbage, I'd say 1 in 3 calls gets through, I'm hoping to get my money back but not holding my breath

Please read and believe the reviews that seems like they are written by actual people. Those will be longer reviews that have some substance to them. I have been a Line2 customer for two years now and they quality of service is terrible. Worst of all they refuse to let me transfer my number out as required by federal law (Local Number Portability). You can eventually get someone on the phone for help but I do not believe they are honest and there is no way to escalate for support. I have filed complaints with the Federal Communications Commission (FCC) and the Better Business Bureau (BBB). Update 2/21/2022: Line2 did eventually release my number after multiple contacts by the FCC. They also contacted TrustPilot and asked that they remove this review.

The app is not working well. When someone calls me it doesn’t ring out and I can’t set my own greetings on the voice mail part.