Line2Reviews of line2.com

Response from Line2Jul 21, 2022

Hello Verra, Thank you for leaving a review. We're sorry to hear you are experiencing difficulties when attempting to log into your account. Our support teams are more than happy to assist you. Phone tech support can be reached at (888) 472-9900 Monday through Friday between 8 am and 8 pm EST. We also offer live chat support during the same hours on our website at https://www.line2.com/ during these hours.

Response from Line2Jun 22, 2022

Hi Michael, Update Response 6.23.22 at 5:15 pm EST - We appreciate the additional information so that we could locate your account. A member of our team has sent an email regarding your issues. Please reply to the email should you need anything further. ------------------------------------------------------------------------------------------------ Hi Michael, Thank you for stopping by and leaving your review. Our full service support team can assist with log in assistance, account set up, or help pinpoint any technical issues you may be encountering. They are in the office Monday through Friday between 8 am and 8 pm EST, and our teams can be reached via phone at (888) 472-9900 option one or via chat on our website during these same hours. When contacting us, please provide your Line2 phone number, billing address, and the last 4 digits of the credit card used for your purchase so that we may validate your account. We look forward to assisting you in resolving your issues very soon.

Response from Line2Jun 2, 2022

Hi Tara, We apologize for the technical issues related to your auto attendant feature. We completely understand your frustration, and our IT team is working to identify the problem. We know you selected our service with the ability to use all the features. Our support team will be reaching out to you this morning regarding the feature issue. While we don't have a solution yet, please rest assured we are committed to customer satisfaction.

Response from Line2Jun 1, 2022

Hi David, We're very sorry to read about your experience and are committed to addressing your issues. Please reply to the Trustpilot request for more information so that we may identify your account, as we are not locating any existing support requests with your reviewer name. If you have not reached out to our support team, we can be reached at (888) 472-9900 option one between 8 am to 8 pm EST Monday through Friday. When contacting us, please have your Line2 phone number, billing address, and the last four digits of the credit card on file so we may validate your account. You may also contact us during the same hours via chat on our web page at www.line2.com. Just look for the Chat with us icon in the lower right-hand corner of the page.

Response from Line2Jun 1, 2022

Hello Allpa Technologies, Thank you for leaving your review. We're committed to our customers and want to resolve any issues you may be having as soon as possible. We could not find an account under Allpa Technologies in our system; however, we understand the account may be under another name. So that we can locate your account and provide support, please reply to the Trustpilot request for more information or contact us directly. Our phone and chat technical support teams are available Monday through Friday between 8 am and 8 pm EST. To reach us by phone, please call (888) 472-9900 option1. To connect with us via chat, please visit www.line2.com and look for the Chat with us icon in the lower right-hand corner of the page. ______________________________________________________________________________________ As in the original reply above, "We could not find an account under Allpa Technologies in our system; however, we understand the account may be under another name. So that we can locate your account and provide support, please reply to the Trustpilot request for more information or contact us directly. As we are committed to helping all of our customers if we don't know who you are it creates an impasse in resolving your issue. Respectfully, Line2 Support

Response from Line2May 6, 2022

Hi David, Thank you for leaving your review and your opinion of our company. We do care about customer feedback, and we researched your purchase experience. Unfortunately, due to our fraud prevention software, your purchase was unsuccessful. We communicated the specifics of this issue with you via email and offered options to move ahead with the purchase. Should you wish to discuss this issue with us, please reach out to our Sales Team at (888) 472-9900 option 2. They are in the office Monday through Friday between 8:30 am EST and 8:00 pm EST.

Response from Line2May 10, 2022

Hello Shimmy - We appreciate the feedback and review as we are committed to providing an outstanding customer experience. Our support lead located your contact record with our team, and it appears the follow-up contact we committed to did not happen. We apologize for the oversight and the team member you spoke with will be following up with you today.