Line2Reviews of line2.com

Bad number You don’t give me number yet you took my money

System is unstable. Our settings go away after awhile for no apparent reason. And this happens repeatedly. I ask for a password reset which never comes to my email. Phone hold times with Line2 are an hour long, and sometimes they just tell you no one is available and you can’t even hold.

Worst customer service Called to restore a line , the employee told me it was gonna cost $15 and another $8 for an upgrade so I can have another extension. Notified me that I was gonna get charged twice which was ok with me , everything was fine until I hung up the phone and got charged another $20. I called them back and like always I was on hold for about 15/20 minutes while I was emailing them . I’ve got a response by email stating that I was legitimately charged for everything and for me to look at my billing in the app , but when I looked at it it was written that I was charged for two lines at $17.95 ,for each line which equal to $36 and what was still less than what they charged me. Finally the rep picked the phone up and tried to explain to me that all the charges were legitimate and he listened to the whole conversation was recorded to what I replied that if you were listening the previous rep specifically told me I was only getting charged twice $15 and $8 because if she would tell me I was getting charged $20 more I wouldn’t authorize it. After every question the rep kept putting me on hold for 5 minutes. Long story short I spent about 2 hours on the phone with all these people just to partially cancel the two line thing . Be careful when you deal with these guys Over all the app works ok I been with them for about 5 years it’s just they always lie to get more money out of you which I do not like Ps i haven’t gotten my refund yet

SCAM!!! STEALS CREDIT CARD INFO SCAM!!!! THEY STEAL CREDIT CARD INFORMATION AND CHARGE YOU FOR YEARS!!!! I HAVE CONTACTED THEM COUNTLESS TIMES OVER THE PAST YEAR AND A HALF CANCELLING THIS ACCOUNT AND THEY KEEP CHARGING!! CROOKS! I HAVE DISPUTED THIS CHARGE OVER AND OVER AGAIN WITH THEM. DO NOT USE. DO NOT USE. DO NOT USE. **UPDATE** I have provided email proof to my credit card company that I do not have an account with them. They even confirmed in this email... * I do not have an account * They have no record of a credit card they keep charging $160/year for YEARS * They cannot find my account information. EVERY TIME I CONTACT THEM THEY GO DARK. THEY SIMPLY REFUSE TO ANSWER EMAILS. THIS COMPANY IS A JOKE.

I can't log in even though I have the correct information. When I log in it says the page isn't working. I try adding numbers and users and get error messages every time.

I tried purchased Line2 as I travel often for work and I wanted to find a better solution. Well, the website says the charge is 15.99- I was charged $19.32. Not just that though- as soon as I was charged, the website kicked me off and said there was 'an issue processing payment'. But there was no issue on my end- I was already charge. Now I don't have access to what I paid for and I'm going to waste an entire day or more waiting for them to fix this while I figure out what I'm supposed to do in the meantime. ***EDIT: Since I'm unable to add additional information, I'll just add it here. Line2 disputed this review, so I uploaded the necessary documents to prove my 'case', This is not the first time this has happened. My partner had an entire weeklong back and forth with Line2 a few months ago about payment being processed through the app store, but not in their system, so he was denied access to his number. In the end he gave up and moved on- I have those receipts too. Look, if you're going to take customers' money, provide them with what they paid for. It shouldn't always be an issue. You have an entire FAQ section on your website about payment issues and how to troubleshoot them, and to be frank, that advice is useless. Maybe it's time to reorganize some things? Take responsibilty? I'm done with Line2 and will provide whatever receipts needed to keep my review up. People should be aware of the headache they're in for. UPDATE: Look, I appreciate the customer service HERE, but I already went through this proccess with Line2 prior to this review. I'm happy to send you info, but I already spoke with Line2 support twice and both times was told there's nothing they can do. I will likely have to file a dispute with my bank about the transaction because it STLL has not been paid back to my account. I just have to wait two weeks after the original transaction. I'm calling you out here becuase all of this customer service support you're giving now is not what you gave to me privately. Either have good customer service at all times, or expect to be called out on public forums when you offer poor customer service.

The choice to use Line2 was due to having a PC app to use the phone service. While smartphones are all the rage, I am most proficient on a PC. Other phone apps only work on a mobile devise with only having web access to manage your account. Here is where the problem started. The sales rep assured me that they offer a PC app to use the service. I signed up and was ecstatic to do so. However, after starting the service, the PC app would not install. I contacted support and was directed to use the mobile app as the only option. I was furious. The whole reason signing up for the service was completely negated. I believed the tech support rep seemed incompetent what was later proved correct. I requested tier 2 support or a supervisor. It took a few days to a week to finally get tier 2 support. This was also due to calling back in a couple times to get another tech support rep. Once the tier 2 support rep and I were able to work together the issue took about a week to resolve. This issue was only resolved after installing an outdated PC app, but at least it worked-ish. Here is where the crazy starts to happen. Now that I think the service will work, I thought it was safe to port my phone number into Line2. It was not. Now they have my number that was ported in, the line I started with, and the 800 # for my insurance business - 3 numbers total. I called into support for help. I was logged into the PC app and needed to use the line that was use ported in. I could not find it. This issue finally revealed itself.... What was left out when discussing the PC app was that you can only use 1 of the 3 numbers at a time. There is no way to switch between them. It was advised the only way is to log out of 1 line and log into the other. Running an insurance agency, you will get calls on different lines and need to be able to answer those calls. I was directed back to the mobile app. I called the same tier 2 rep back. I thought the frontline support rep, who were normally a little incompetent, was just... misinformed. The tier 2 rep actually said that this wsa embarrassing to have to say that I would actually need to log out of 1 number to use the others at any time. Any call that comes in on a line I am not logged into will just go to vm. That does not work.

i just saw an email that got about how line2 basically called me a liar and fought my review. It was taken down because I just saw the email. Line2 knows that many may miss an email, so I'm sure that there are more reviews out there with complaints about their scam like services. Here's part of why they took down my compliant in the email. Hi Caught Praising YAHUSHA, line2.com recently flagged your review because they don’t think it’s based on a genuine experience. Unfortunately, you didn’t provide more details, so your review has been taken down. LINE2, Why would I waste my time telling people that your rep did very little in trying to help me. With her lack of empathy and failure to respond efficiently; instead of Line2 bettering themselves, they call you a liar instead when you tell the truth about their lack of line service.