Line2Reviews of line2.com

Response from Line2Mar 23, 2026

Hello Franco - Your feedback is important to us, and we appreciate your sharing your experience. Our goal is to provide a positive experience when connecting with our support team, and we apologize that our follow-up wasn't as robust as it should have been. Our tier 2 support rep, Paul, tried to reach you by phone and left a message. If you can reach back out to him, so we can get your issue resolved.

Response from Line2Mar 26, 2026

Hello Terry - Thank you for taking the time to leave your review and let us know about your issue. Your experience is not a common one and we want to determine why this may be occurring. We requested more information, but we have not heard back from you. Did you know you can set-up a support appointment with a Tier 2 team member online? Please visit https://l2up.zendesk.com/hc/en-us/requests/new and choose Set Up Assistance Appointment. Once we receive your request we will send you a scheduling link so we can get your service up and running as it should be.

Response from Line2Jan 1, 2026

Hello Adam - Thank you for reaching out regarding your password reset issue. We apologize for the inconvenience you have experienced with the expired reset link and the delay in receiving a new one. We have sent a new password reset link to your registered email address promptly. Please check your inbox, including your spam or junk folder, for the email.

Response from Line2Dec 22, 2025

Hello Mark - Thank you for your candid feedback regarding your experience with our customer support. We sincerely apologize for the lack of communication and any frustration this may have caused you. We're glad to hear that you love the Line2 app, and we appreciate your understanding as we work to improve our support services. Your insights are invaluable, and we will ensure that your concerns are addressed with our team to enhance our communication processes moving forward.

Response from Line2Dec 16, 2025

Hello Christy - Thank you for taking the time to leave your review. We're sorry you have had persistent issues with hearing the caller for inbound calls. We completely understand how frustrating this may be. Our technical support team would like the opportunity to troubleshoot these issues. Please review your emails with the ticket number (1399485) and reply so that we can arrange a time to connect with you via phone.

Response from Line2Nov 12, 2025

Hello Maximum Collins - Thank you for your feedback. We're sorry to hear about your concerns regarding the subscription pricing. We understand that changes in cost can be frustrating, and we appreciate you taking the time to share your perspective. We understand your decision to cancel, though we’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP1112OS in your message so we can prioritize your case and arrange outreach promptly.

Response from Line2Oct 14, 2025

Hello RNorman - Thank you for your feedback, and we're sorry to hear about the trouble you've had with resetting your password and accessing the app. We agree that password recovery should be simple and straightforward, and we appreciate you pointing out where the process needs improvement. We're also sorry for the confusion around contacting support. For direct assistance, you can reach us here: https://www.line2.com/resources/contact/ or at (888)-472-9900 Mon - Fri 8:00 am - 8:00 pm EST (5:00 am - 5:00 pm PST)

Response from Line2Oct 14, 2025

Hello Rickie - Thank you for your feedback. We appreciate that our agent made every effort to assist you, and we regret that the issue and error message were not fully resolved or explained. Please don’t hesitate to contact our support team again at https://www.line2.com/resources/contact/ so we can escalate your case and work toward a solution. We’re committed to resolving this for you as quickly as possible.