Line2Reviews of line2.com

Response from Line2Jul 31, 2026

Hello Michelle, We’re so sorry you ran into trouble while trying to log into your account. Please keep an eye out for the email from Cherrie as it walks you through the reset steps and includes helpful tips to get you logged in successfully. If you’re still having any difficulty, we’re always here to help. Our phone team is available Monday–Friday from 8:00 AM to 8:00 PM EST, and our chat team is here with extended hours until 10:00 PM EST on those same days.

Response from Line2Jul 22, 2026

Hello Lala, We’re sorry to hear you continued experiencing issues when trying to log into your account. We understand how frustrating that can be, especially after your email requests did not provide the resolution you needed. You also mentioned in your last email communication that you haven’t been using the app frequently and would like to cancel your subscription. Our support team member replied with the details on how to complete the cancellation, which we’ve copied below for convenience, if you have still not cancelled your account. Subscriptions purchased through the Apple App Store must be cancelled directly through the Apple App Store. Please find the steps below: Cancel on iPhone: Open Settings and tap your Apple ID at the top. Select Subscriptions to view all active and expired subscriptions. Tap the subscription you want to cancel (Line2) Tap Cancel Subscription, then confirm your choice. Alternatively, open the App Store, tap your profile icon, select Subscriptions, choose the subscription, and tap Cancel Subscription to confirm

Response from Line2Jul 21, 2026

Hello Harrell - We're happy to review the ticket related to your review. When you reached out via chat on July 8, 2026, we canceled your account right away and submitted a refund to your original form of payment. Your card issuer should complete the refund within 7–10 business days. There was no cancellation request prior to this date, and your request was handled promptly.

Response from Line2Jul 21, 2026

Hello Irritated User - Thank you for taking the time to share this feedback. We’re very sorry for the downtime, inconsistent communication, and the frustration you’ve experienced with our app and support channels. You deserved a smoother experience. We see you reached out via email for assistance. For issues like the ones you described, a one‑on‑one phone conversation is often the fastest way to diagnose and resolve the problem. On our Contact Us Form, customers have the ability to schedule a phone appointment for technical support. This will be shown in our drop-down menu. We wanted to make you aware that this option is available. Our support team should have made a stronger effort to reach out to you proactively by phone instead of simply replying to your emails, which can result in delays in utilizing the service to its fullest potential. We’d still really like the opportunity to work with you directly and address these issues properly. We’re going to reach out to you by phone and make sure you get the support you should have received from the start.

Response from Line2Jun 16, 2026

Hello Radu - We’re sorry that you’ve run into trouble while using our service. Orlando from our support team connected with you yesterday and confirmed that the app and desktop versions are operating without issue. He also shared instructions on how to send us examples of any moments when the service isn’t working on your end. Those details help us investigate thoroughly and escalate to our engineering team when needed. Thank you for giving us the chance to make things right and please reach out to us should you need further assistance.

Response from Line2Jun 9, 2026

Hello Kyle – Thank you for sharing your feedback with us. I’m truly sorry for the frustration you experienced during your recent service interaction. After your account was inadvertently deleted on your end, our agent mistakenly reapplied your annual service charge during the reactivation process. I want to reassure you that the additional charge has been fully refunded, and the agent has been coached on the correct procedures to prevent this from happening again. We also understand that the call became lengthy due to the complexities involved in reactivating a number after an account deletion. Your time is valuable, and we appreciate your patience and willingness to continue the conversation when we offered a callback. While the initial issue stemmed from the account deletion, we recognize that our handling of the reactivation did not meet the standard of care you deserve. We are committed to improving this call type so future interactions are smoother and more supportive. Your feedback genuinely helps us do better, and we appreciate you taking the time to bring this to our attention.