Line2Reviews of line2.com

Response from Line2Oct 31, 2023

Hello, Emilia Pacholec- We get it. This must have been frustrating for you. Our support team is ready and willing to assist with any issues that you have. Please reach out to us at https://www.line2.com/resources/contact/

Response from Line2Oct 23, 2023

Hello DONNIE - We are sorry to read that you have forgotten your login information. Our team is available via Live chat and phone Monday through Friday between 8 a.m. and 8 p.m. EST. and would love to assist you with recovering the account using the email address linked to the Line2 account. You can reach us at https://www.line2.com/resources/contact/.

Response from Line2Oct 27, 2023

Hello, Peter Forrest Talley- This experience must have been frustrating for you. Our support team will be more than happy to troubleshoot and resolve these issues for you. Please reach out at https://www.line2.com/resources/contact/

Response from Line2Oct 23, 2023

Hello, Shari Bingham- We are sorry to read that you've been experiencing log-in issues. It is quite unusual that the application requires you to change your password so frequently. We would love to look into this for you. Please reach out to https://www.line2.com/resources/contact/ so that we can have this investigated.

Response from Line2Sep 26, 2023

Hello Stephanie Templeton, We're sorry to read that you've been experiencing these issues with our app. However, this is not a common user experience where the app constantly logs you out. If you're still experiencing issues with your text messages, please reach out to our support team for further assistance https://www.line2.com/resources/contact/

Response from Line2Sep 26, 2023

Hello Tupou Haungatau- We apologize for any inconvenience you may have experienced. While we understand any hold time is frustrating, in reviewing our hold time service levels over the past few months, the hold time to reach a support rep for our contact center has stayed within ten minutes for several months. When writing your review, you may be referencing another service provider. Our support team via phone at (888) 472-9900 or via chat on our website line2.com, Mondays through Fridays between 8 a.m. and 8 p.m. EST for assistance.

Response from Line2Aug 18, 2023

Hello Elijah - We're sorry you're having ongoing issues with our password reset feature, and we understand how frustrating this may be. Customer feedback is invaluable, and our teams are updating our page to make the process more seamless. We expect the updates to our page to take place within the next 60 days. Our support team is here to help if you are still encountering issues and can be reached at (888)-472-9900 or email us at [email protected] for additional assistance. We are in the office Monday through Friday, 8 am to 8 pm EST.

Response from Line2Aug 18, 2023

Hello Deanna - Thank you for stopping by and leaving your feedback and comments. The issue you are referring to is often related to an older version of our app. Typically an update will have resolved the issue. As for the holiday greeting in July, we appreciate the alert. The incorrect out-of-office message was displayed after an update to our customer relationship management tool. Thank you for letting us know; we have corrected the issue based on the feedback in this review.