Line2Reviews of line2.com

Cancelled 2 years ago but they keep auto charging credit card. When you try to cancel online, they make you first agree to pay an additional year in advance before you cancel! They do not respond to cancellation requests by email. Horrible Experience. Do not get suckered into this company. If you do, use a burner credit card that you can shut off or shut down because they will not stop charging it. Also, audio quality of calls is pretty bad. This was the initial reason I cancelled. Customers couldn't understand me and I could not understand them. I switched to a competitor and have been happy with my other service provider.

Very worst experience, I regret making payment first they over charged and after two days they disconnected me all of a sudden.

We are not able to receive calls on one of our phones that works fine with any other calls. told it was my phone, but this phone works fine when other calls come in.

I have been on hold since 5am and can not reach anyone at this company. it is now 12;05pm This place took my money and I did not get anything in return. THIS IS A SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!! SCAM!!!!!!!!!!!!!!!!!!!!!! SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They took my money and it does not work SCAMMMMM

I bought a line2 number on february 8. It is feb 26 now when i am writing this review. They took the money from my credit card but then went ahead and deactivated my account for some reason. i havent been able to use the number that i already spent my money on till now. so following the deactivation, i contacted their customer service and they urged me to send my credit card info to their finance team. i did what they said and waited for a response. no response came so i contacted them again.the customer service asked me to do it again. so this goes on and on and i do not get any response from the finance team or anything. i have sent my credit card info for 4 times now already and still no response. and now the customer service says that the delay could be because of duplicate ticket issues??!! does that even make sense?! why did you ask me to send the ticket multiple times then? i am so frustrated with this whole ordeal. I wanted to use this number to apply to new jobs and i havent been able to do that. I would rather take a refund and get a number from a different vendor at this point coz this is too frustrating!!! Edit: i have spent hours and hours of my time trying to solve this issue with the customer service with literally no progress at all, and i give up now. Im sure i can get a better service elsewhere. I want my refund please. I have shared my line2 number on the details you have requested after reading this review. Please use that number and go through all the conversations i had with the customer service and decide for yourself of how helpful you guys were.

I was trying to complete the 10DLC registration process, however, I was unsuccessful. I called into customer support and the line disconnected due to "high call volumes." After contacting Line2 on 3 separate occasions, I was finally able to get ahold of someone to get the registration process completed on the backend. Low and behold, I was charged a registration fee 3 times. When I inquired about the additional fees via email, I received no response, until I reached out again, a week later through their chat feature on the website. I was advised that there was nothing they could do to remedy the issue. Quite disappointed with the customer service I received, as the agent, Grace M. kept trying to end the conversation when I still had questions. Line2 is advertised as being $15.99 per month, however, with the added fees (which they don't disclose), their service is closer to $25/month. There are other alternatives that offer better customer service at a cheaper price. I would not recommend Line2.

When I receive a phone call, there are no notifications on either the phone, the tablet, or the laptop. On either MacOS or Windows. I always get the notification when the call has rung out. I've had this issue intermittently since I signed up for the service back in 2016. But for sometime now, it just doesn't work. Texting is another one. Texts don't go out. Forwarding the calls to a real number doesn't work either. This application is completely unreliable. I contacted support a couple of weeks ago because of these issues, and they never replied. But they do take my money promptly every month. I had enough and moved to a real cellphone company. I would avoid these people if I were thinking about signing up for their "service". -- Answer to Line2: Odd, because that's my email address. You might want to check these 2 support requests that I opened and I never heard back from your team: Ticket #795362 Ticket #796540