Line2Reviews of line2.com

If you value your phone number, your business, and peace of mind, DO NOT sign up with Line2. My experience with this company has been beyond frustrating and financially damaging. Without any prior notice or update, Line2 deactivated my phone number — a number I had been using for my business. No warnings, no emails, nothing! Suddenly, my clients couldn't reach me, and I was left scrambling to find a solution. The damage to my business reputation was significant, not to mention the stress of losing years of contacts. Attempts to resolve this issue with their customer support were useless. They provided vague responses and offered no solutions to recover my number. It's absolutely unacceptable for a communication company to operate this way. I strongly urge anyone considering Line2 to think twice. There are far better and more reliable VoIP services out there. Don't risk your business and communication with this untrustworthy provider. Stay away!

All the above complaints are accurate. I've been waiting 14 days for support. They admitted they made a mistake in providing support as promised but still put me to the back of the support line again. The service itself is also unreliable. They replied below and I was still not provided with any assistance. In fact, they did not recognize the TP reference number at all. Don't use this service. You will not receive support.

You can’t even curse using this phone app you pay for

The 5 consecutive years I've had the service there has been no functionality added. Slowly existing functionality has degraded and being taken away. Text service is being taken away unless you register and registration requires a physical address not a business post office address, yet no difference in service cost for taking away text service for not registering.

I have been a long time customer with mixed results. The service is not 100% reliable and the app is buggy. Up until yesterday the service got the job done . Now they have started using cloudfare and are blocking my ProtonVPN connections. Support's answer is to stop using our company wide VPN while using Line2. Both the app and their website block my connections. If you are deciding about where to use Line2, there are better companies. Don't run your business phone number with Line2.

Hey so I have been using line2 for last 5 years or more to make virtual cold calls and recently this app is not even opening up on one of my computer windows 10 + on another computer same windows 10 line2 app opens up but when I try to put my number and passwords the app just disappears from the screen so can't log in pls help or I will lose my job, also I had these issues before but I was able fix it redownloading the app but this time it just not working.

every time I try to use line 2 it doesn't work. Or the app desconecte from the phone without any notification. If the app is active. You receive a notification “ Could Not Connect to server to place call.” When you pay for a line you don’t except tu check of it is on line or not or disconnected. I expect to be working 24 hours a day. Also some times I didn’t receive the msm from people I straying from reaching me. I can go on if you need more. When you call for support it can take 20 minutes or more for someone to help. You want more? In a month I have to call for support 3 times already.

What you are trying to do is preventing public damage but this won’t work. You are the worst I have seen in the business world. You can not say that you are working on your internal policies to see that changes are made. Please don’t fool the public this is people’s business you are playing with. How can you tell me after this long as you state that you have in business you have never thought of the impact of your operations of cutting off business communication without a warning, no negotiation which business entity are you and how do you think you can retain customers with this nosense. Your representative so arrogantly and reluctantly telling you I don’t have anything to say with you but they detected fraud thus you are cut off. Do you know what that statement means to someone who has kept his/ her integrity in check for years?????. someone with no business acumen but because he thinks he just makes a stupid decision which cost a business over $50000 From day one I found it hard for you to understand our business operations every time you were like we need more we need more after a year of struggling you declared that I can now use your line Please public never try these people because yours might be worse than mine If u have a family of 3 people and you want to use it as an option where all of you have their own numbers as fall back you can use but if business worst decision