Line2Reviews of line2.com

Response from Line2Feb 17, 2025

Hello @ Kathy Thielmann - We are sorry to hear that you are having issues with your Line2 service. We apologize for the delay with receiving immediate assistance as we are experiencing high ticket volumes due to the SMS registration deadlines. Our chat, email, and phone team are working hard to have all our customer's concerns addressed. Please note that if you are based in the US and have not completed the 10DLC SMS registration, you will not be able to send outbound SMS. Please reach out to our customer support team using the reference number "TPKT021725" and a team member will be happy to assist. Again we apologize for any inconvenience caused.

Response from Line2Feb 10, 2025

We are sorry to hear that you are having issues with your Line2 service. We apologize for the delay with receiving immediate assistance as we are experiencing high ticket volumes due to the SMS registration deadlines. Our chat, email, and phone team are working hard to have all our customer's concerns addressed. Please note that if you based in the US and have not completed the 10DLC SMS registration, you will not be able to send outbound SMS. Please reach out to our customer support team using the reference number "TPIG021025" and a team member will be happy to assist. Again we apologize for any inconvenience caused.

Response from Line2Feb 10, 2025

Hello MY CONTRACTOR - We're sorry you have not received immediate assistance. We were able to locate your account via the information you submitted on your previous review. We see that you have been in contact with the support team and your issue is actively being worked on. The team will provide updates as they come. We apologize for any inconvenience caused.

Response from Line2Feb 7, 2025

Hello Valerie Letteri - We regret to hear that you have been having issues connecting to support. We have been having higher-than-normal call volumes. This is due to the SMS registration deadline. Our chat, email, and phone team are working hard to have all our customer's concerns addressed. We would also like to advise that we also offer answers to your FAQs on our support page, which offers visual aids. We would love to look into this for you and see how best we can assist you with the issue at hand. You can also try these troubleshooting steps below: please try clearing your device(s) connections to our services by following the instructions below. All steps must be followed in the order given. Please do not skip any steps:  1. Sign in to your dashboard at line2.com 2. Click Settings  3. Click "Log Off All Devices" on the left-hand side  4. Uninstall the app 5. Reboot your device  6. Reinstall the app 7. Log back into the Line2 App and try making a few test calls to your Line2 number We also recommend that you reboot your Wi-Fi router (unplug for 15 seconds)/ turn off cellular data to refresh your internet connection before logging back into the app.  You can feel free to reach out to our team using the reference number "TPVL02/07/24" or if you have a ticket number from your previous contact, we would love it if you are able to reference it when submitting your information.

Response from Line2Feb 7, 2025

Hello Chris We regret to hear that you have been having issues connecting to support. We have been having higher-than-normal call volumes. This is due to the SMS registration deadline. Our chat, email, and phone team are working hard to have all our customer's concerns addressed. Please send us an email, and we will be happy to assist you.

Response from Line2Feb 6, 2025

Hello - Disgruntled Customer - We regret to hear that you have been having issues with the 10DLC SMS registration. While we do understand that not having the information to complete the registration is frustrating, it is needed to have the number successfully registered. We do have a designated 10DLC team that is here to assist you with the registration. You can use the link below to book a one-on-on session with a team member: https://registrationteam.youcanbook.me/?utm_medium=email&_hsenc=p2ANqtz-87Hk4uIaRZ1ZgZ8N7zFuQ8Y2cftA5nIJM0XNnfRf-_b3-fSZG5hX6Rd3fEE4w059anz72HwDEh38m8iaI9v5R5T01Qsw&_hsmi=2&utm_content=2&utm_source=hs_email

Response from Line2Feb 6, 2025

Hello @Keya Nkonoki - We have been assisting and sending notification regarding the SMS registration since 2023. All the information requested on the form is what we need to have the registration completed. As it relates to scheduling and appointment and the long wait time this is due to the high number of customers scheduling appointments to meet with the registration team. If you wish to speak with a supervisor, we do have the option of having a callback scheduled. We apologize for the inconvenience you may have experienced. Hello @Keya - We have escalated your case to the 10DLC registration. A team member will reach out to with assistance.

Response from Line2Feb 4, 2025

Hello @STOPFORECLOSURE PROS - We regret to hear that you are having this issue, this is not a normal user experirnce. We apologize for the extended hold times you may have experienced while trying to connect to our customer support team, from time to time we do have higher-than-normal ticket volumes/wait times. We would love to look into this for you and see how best we can assist you with the issue at hand. You can feel free to reach out to our team using the reference number "TPSC02/02/24" or if you have a ticket number from your previous contact, we would love it if you are able to reference it when submitting your information. Our chat and phone team is available Monday through Friday between 8 a.m. and 8 p.m. EST. You can find our contact details at https://www.line2.com/resources/contact/