Line2Reviews of line2.com

There is zero phone support for functionality related questions from this company. If you have a problem, too bad. You are on your own.

Nobody answers phone calls. My Email is in limbo because my Line 2 phone number has been my 2nd verification link to open my Email. It’s costing me $$$ and I’ll apparently have to seek legal action...

This is my business account, I can no longer email or get texts. I have called customer service over 12 times an no one ever answers. I have called emailed and chatted with you since Last November, no results! You can not get ahold of a real person! I DO NOT RECOMMEND THIS COMPANY

I’ve had Line2 for over 15 years. Now the 10DLC process comes up and I am going back and forth with Line2 for months, still without my registration approved. I’ve called and emailed many times to which my case has been “escalated” but it takes 3 weeks to get a response if any. I’ve gotten no useful information and I still have no idea what is wrong with my application. But they do charge me every time I need to re-register my account. I have to move on.

Terrible Customer Service. I have been in urgent need of changing my line2 phone number because my business relies on that number and I have not been able to get in touch with them for weeks. Sent out a request a couple of days ago and still have not heard back. Is their company even operating still !? I hate giving out bad reviews but this seems to be the only way they will respond. Very disappointed with their customer service. I hope that they realize that their business relies on their customers. I also took note of all of the recent customer service complaints. You guys should definitely take an immediate look into the issue My line 2 number is 303-785-5508 If nothing changes I will switch to a different competitor

It's taking me 2 days to get my line back.. They are asking for copy of a debit card that is no longer valid. I have sent a new card and still no response. This is rather distressful Thanks for responding and replacing my line 2; however, all of my messages are missing including important info from my upline about my business and some customer requests. Please replace all of my messages. Thank you

I've been using Line2 for nearly a decade, and while customer support was never great, the service was at least reliable. Unfortunately, over time, call quality has declined, and customer service has gone from bad to nearly nonexistent. The biggest issue is that with such poor support, making any changes to the service, including 10DLC registration, feels like a risk. Because once service is disrupted, it takes so much time and effort to get help. I'm not sure what is involved in 10DLC compliance changes in the backend. Line2 has definitely not made it easy to customers. After successfully submitted all requested info and completed the registration process, I'm still left with disrupted service for over 10 days with no resolution in sight. After waiting on hold for two hours, the hold music suddenly stopped—only to be replaced by a message saying it was now outside of business hours. Support, which was already lacking, is now completely non-existent despite the company's claim of getting back to you within 5 business days or 48 hours. Given the state of Line2 today, I highly recommend looking elsewhere if you need a second phone line.

Worst customer service of any company I have ever experienced. on hold for over an hour just to to talk to a human.