Line2Reviews of line2.com

Response from Line2Jul 15, 2025

Hello Wes, thank you for taking the time to submit your review and feedback, and, even more importantly, for being a long-time customer. We understand that the billing on this account may differ from what you expected, as account changes have been infrequent. The Legacy account you have is subject to standardized billing guidelines. To be specific, once a change is made to the account (e.g., users, admin), prorations and taxes are immediately generated and billed to the card on file for the new annual subscription. The yearly bill dates from now on are also automatically updated to coincide with the account change timeline. We were able to complete a refund as documented in case number 1330188.

Response from Line2Jul 15, 2025

Hello Salomon - We apologize for any difficulty you have encountered while using our app. Our level two support crew reached out to you to troubleshoot, but you chose not to work on the issue. We understand that life can get busy and your time is valuable. Should you wish to troubleshoot the issue, we will be here for you when you are ready. All you need to do is reply to ticket number 1331467 that was sent via email.

Response from Line2Jul 10, 2025

Karina, thank you for taking the time to leave your review. We apologize that we were unable to address your question the first time you contacted us due to our verification policies. We get it, your time is valuable, and our goal is to do better. We attempted to contact you via phone yesterday, but were unsuccessful. We know afternoons are the best time to call, and we will try to reach you again today. We appreciate your patience.

Response from Line2Jul 16, 2025

Hello Ketan, Customer feedback is invaluable to our business, and we are committed to finding a Line2 plan that meets your needs. As a long-standing customer, your existing plan includes features that are no longer offered, so you may notice a price difference from what is currently advertised online. With that said, we have sent an email with ticket number 1331029. Please reply to the email at your earliest convenience, so we can provide further assistance.

Response from Line2Jul 3, 2025

Hello Kim, We are sorry you are experiencing issues with SMS from the desktop. At this time, we are experiencing a technical issue with the Line2 Desktop App. Our team is working to resolve it in the shortest possible time. In the meantime, SMS is still accessible via the mobile app. We apologize for the inconvenience this may cause.

Response from Line2Jul 1, 2025

Thank you for taking the time to leave a review. We sincerely apologize for the troubles you've had with the app. This is not a normal user experience. We will have a team member reach out to you via phone or email to provide further assistance to get this connectivity issue looked into.

Response from Line2Jun 30, 2025

Hello Dragan Zitnjak - Thank you for taking the time to leave a review. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look at this for you. Our chat and phone team would love to troubleshoot what may be occurring. You can find our contact details at https://www.line2.com/resources/contact/. Thank you.

Response from Line2Jun 30, 2025

Hello James - We regret to hear that you had this issue. Our phones auto-answer and connect directly to an agent; this reduces the chances of your calls being disconnected. We always strive to ensure that our platform is safe and used for its intended purpose. Please use this link to view our Terms of Servicehttps://www.line2.com/terms-of-service/ ,which may provide an indication as to why the account was closed. We apologize for any inconvenience caused.