Lincare HoldingsReviews of lincare.com

From August to December 2023, my son was on a hypoallergenic formula prescribed by his doctor, which Lincare provided. In May 2024, our healthcare insurer decided this formula was not covered under our policy, so I paid the $1,600 bill from Lincare. Shortly after, at the end of May, our insurer reversed their decision and paid Lincare as well. Since then, I have been trying to get Lincare to issue me a refund, as they have been paid by both myself and my insurer. I've spent over 20 hours on the phone with Lincare, either speaking to someone or waiting on hold for their billing department. The last time I spoke to their billing department was on December 3rd, when Cindy reiterated I am due a full refund and the check was issued on December 2nd. She said it should arrive within two weeks, but I have yet to receive it. Since December 16th, I have called Lincare five times, spending over five hours on hold without getting through to their billing department. I even visited a local Lincare location, but they only gave me the same number I've been calling since May. It's been seven months since Lincare received my payment and agreed to issue a refund, yet I still haven't received it. I would give 0 stars if possible as this level of incompetency on a matter so simple is astonishing. Also, the fact that there is no other way to get in contact with them other than their phone tree, which just leaves me on hold indefinitely, shows how behind the times this company is. ------------------ Update: I called Lincare's "we care" department which they only list in response to reviews on other sites. The lady who picked up took my information then transferred me to a customer pay department. The gentleman there told me I need to speak to the billing department and gave me the number I've been calling for the last 7 months with no success. When I told him this, he gave me the "we care" number, which is who transferred me to him... When I told him this, he let me know there were no other routes for me to take... ------------------ Update: I called the "we care" number again and got in touch with Josh (someone I hadn't spoke to yet). Upon gathering my information and realizing this is about billing for enteral feeding he let me know he does not have access to the account. When he gave me the same number I've been calling this whole time I let him know the situation. Josh tried a couple other numbers while I was on the line with no luck, during this time his boss reached out to him asking if he was speaking to me because they had seen this Google review. When Josh confirmed, his boss had him submit an escalation ticket to the manager of the enteral feeding billing dept along with my contact info. Josh has been by far the most helpful person at Lincare thus far, hopefully the billing manager is equally as helpful.

These people just dont get it. They never deliver on time and just talk in circles The left hand says onething and the right just plain goes out of their way to s rew it up. Will be leaving this company that has a better rep. I suggest you do the same. PS. They told me it was my right to choose another provider snarkly. Thats the lasy straw. Like i needed their permission.

They kept charging my Medicare Provider and my debit card for 5 months after the expiration date of the contract. Ever time I called it was" oh, that's the last payment." I filed a Medicare fraud case against them. Within a week they called and got it handled . Guess that got their attention.

Lincare as a company provides poor customer service. Excessive on hold times, being transferred in circles. Not resolving issues. I was told by the agent they were hacked back in January. I am receiving bills 7 months later for equipment I returned previously. They will not reverse the charges. Why am I expected to pay invoices 7 months later for equipment I returned and no longer have?

Zero stars. This is fraudulent company and sends invoices for supplies that were never sent. I am not even a patient anymore and still get invoices. This company is a joke. It is sad that the executives are not in prison.

Lol after reading the reviews so many bad experiences I forgot all about the waiting on hold 45 minutes hanging up many time! Absolutely a awful experience! Not one person I've spoken to wasn't a arrogant jerk! Flat out lied trying to get me to take a new machine to bill Medicare I should turn them in for fraud!

I recently had the unfortunate experience of dealing with Lincare. I expected a seamless process, but unfortunately, that was far from the reality. Customer Service Nightmare: Phone Abyss: Trying to reach Lincare’s customer service felt like diving into a black hole. It took me ages to get someone on the phone. I half-expected to emerge in Narnia by the time they finally picked up. Communication Breakdown: Customer service agents seem to have mastered the art of talking in circles. Conclusion: Lincare’s services are a comedy of errors. If you enjoy frustration, long phone waits, and billing mysteries, this is the place for you. But if you value your sanity and need reliable support, run far, far away from Lincare.

RUDE. Just the worst. I called 5 days after the death of my mother to arrange pickup of her oxygen supplies as she had quite a bit at home, it was painful to pass by, and I thought someone might need it. I called at 4:55 p.m. (they close at 5:00 p.m.). I told Jim Olson, who answered the phone, that my mother had passed and I needed to arrange for her SUPPLIES to be picked up. He had the nerve to tell me “make sure you are using the correct language so we know what we are picking up”. Excuse me, what? I will admit, I was immediately enraged but my mother has just died and you want to correct my use of language? I called him “graceless” and told him to schedule a pickup. He refused and said “I was apparently having a bad day”. What the actual heck is wrong with this man? I again insisted that he schedule the pickup, raised my voice, told him that yes, I was having a bad day SINCE MY MOTHER HAD JUST DIED, and to come get his equipment. He told me to call back tomorrow, hung up on me, and then turned the phone at the office off - at 4:57 p.m. I called back 3 more times and got the automated service. Nice. Really nice, Jim. Way to be compassionate towards your clients and their families. He had previously been rude to my terminally-ill mother while she was in crisis and her oxygen concentrator failed her - told her that in all his years, no one had ever had more than one break down. Real class act over there at Lincare Traverse City.