Lincare HoldingsReviews of lincare.com

I have been using a home INR monitoring system since 2016. Things went well initially but lately they are unreachable and very unhelpful. I have not received a paper statement in over a year. There are discrepancies between payments that have been made but do not show up on their patient portal online. I do not recommend this company to anyone. Lastly, as I write this negative review, I have been on hold on the phone for 35 minutes.

I made a payment, it didn't show up in billing, and I called customer service. After 2 HOURS and 15 MINUTES on hold, I finally got a person. I explained, first the payment not showing up; ok, I understand billing delays. But there was another charge showing up on personapay.com whose provenance I didn't know. The service person didn't see it either, but her command of English wasn't good enough to get the point across so I gave up. It is ironic that I had to listen to an online spiel, repeated every couple of minutes, stating that they VALUE MY TIME, for over 2 HOURS.

I would not recommend this company for any health care needs. Although the staff who performs the care is nice and professional. Their billing office is not! Their billing office expected my father, who has suffered with a stroke and cannot talk to give permission for others to act in his behalf. They refused to mail my father, a billing statement to his address, but would allow myself to pay the bill. This proves, that this company is only concerned about getting paid and are not concerned about customer care or satisfaction. I talked to 5 customer service representatives and 1 supervisor. I was told the same thing, they refused to send my father a paper statement to his address. My father who is a Korean Veteran and suffered with a stroke shouldn’t be treated with such disrespect and carelessness. If they don’t send a paper billing statement to my father’s address, they will NOT get paid.

They have a portal but it’s not consistent, same as the chat. It’s difficult to get life saving supplies and meds. U need communication for this and the portal is there to login in but u cant get everything done.please fix the portal all its functions so i can order,pay and communicate.they don’t fix their own mistakes for orders. I want to give five stars but this is really important they fix this.

This company suck.i didn't recieve supplies but a couple times in going on 3 years and everything i call them i get no answer with recording saying your wait is 23 min or longer.1 dept dosnt communicate with other. I finally get supplies but no bill and just got text saying I owe them but text has link to portal that I have no credential to check on. After I first paid a 1 time fee of 80 plus dollars the billed it again over a year later so I had to report unauthorized use on my credit card and get a new card in mail. These people dont know how to run a business. I dont know if its many satellite offices but it just dont work for regular people and some people nice and some rude and pass you back and forth on phone till you hang up.. good luck.im going to block them. It says Livingston TX but caller ID says Florida and some other state. Same game windstream internet plays with you.

It has been five years since we stopped using Lincare due to their terrible service, wrong orders and incessant marketing calls at all hours. You have to wonder about a company that when you call the first option is for Wrong Orders. We have tried over the years to get them to stop calling us but none of the people calling have any power to make the calls stop, calling their offices, regional managers also don't work. They call with no number showing, leave a VM that cannot be blocked. Five years, everyday. They are a corrupt company cheating the Medicare system and unresponsive to any complaints. DO NOT USE THEM REGARDLESS OF HOW GOOD THE LOCAL SUPPLIER REPRESENTING THEM IS. THEY WILL NOT BE ABLE TO HELP WHEN YOU NEED THEM TO INTERVENE.

They didn't bring needed supplies. They said they were going to and then would not. Over and over. And in the years Mom had service they didn't service the equipment hardly ever.And after I called them and told them they needed to come get their concentrator, they had the nerve a few days later to call my very sick mother on her cell phone and question her. I wouldn't recommend them to my worst enemy. I hope they go out of business.

I was given a 450 dollar bill with no explanation as to why. I disregarded it as it seemed fraudulent as my patient portal was not updated. Nobody reached out, nobody emailed or called, and my balanced remained paid. A few months later I got a letter from a DEBT COLLECTOR looking for money I didn't know I owed. What kind of company operates like this??!?!?