Lincare HoldingsReviews of lincare.com

Is zero stars an option? They purposely withhold information from the consumer and aggressively market their supplies. Will not tell you the cost until weeks after you order. Repeatedly bill for things not sent. Do not send itemized bills unless you aggressively ask for them, and only after the fact. I am convinced they are committing major insurance and billing fraud disguised as billing and shipping “policies” and “mistakes.”

I had a very disappointing experience at Lincare in Porterville. I was trying to get an update on my father's medical supplies and had his doctor's office on the phone to help resolve the issue. When I asked the receptionist, to speak with the doctor's office, she refused and became extremely rude and unprofessional. What was most concerning was that she physically pushed my hand away while I was attempting to assist in the conversation. No patient family member should be treated this way, especially when trying to advocate for a loved one's medical needs. Compassion, professionalism, and respect should be standard in healthcare, and unfortunately, that was not my experience. I hope management addresses these concerns and provides additional customer service training so that other families do not have a similar experience.

This company shows a complete lack of care and basic customer service. After leaving a review, I received a generic canned response that included a phone number. Minutes later, calling it went straight to a voicemail saying the office was closed. They’re experts at finger-pointing and dodging any responsibility. It got so bad that they handed us a card with the District Manager’s phone number handwritten on it — which, unsurprisingly, was disconnected. Zero accountability, zero follow-through, and zero respect for customers. I strongly recommend avoiding this company entirely. Save yourself the frustration and stress of dealing with their horrible service. This experience was bad enough that they deserve to be reported to the Better Business Bureau and any regulatory agencies that oversee them

I was on hold for 2 1/2 hours when I gave up. Tried the portal but could update my insurance information that I called in 2 1/2 weeks before and it still wasn’t updated. Chatted with 2 people and still got no where. In the end, would take 30-60 days to update my insurance information when I was told about 2 weeks and that’s why I contacted 2 1/2 weeks later. Then she said I pretty much have to guess when it will be updated and then try again to order supplies which will take 7-10 days for me to get them. So, if you need supplies and have to update insurance, you need to call 70 days in advance of the time you think you may need them. Then wait on the phone for hours, use the portal that doesn’t work, or chat with someone who ask for all of your information, transfers you to another chat, and then they still don’t help you. Lol Doesn’t anyone actually do any work at this place? It was so bad my family and I had to laugh. Why can’t you just go in a store and buy the cpap supplies you need do you can actually get them when you want? It really shouldn’t be this difficult. It should be like filling your prescription!

They completely SUCK. They are over billing constantly, and the Government knows, and does nothing. They have many unsettled lawsuits going back years. They bought every company they could across the Country, and can't handle the flow. If I could give them minus 100 I would.

Where is the zero star option? Portal is garbage. I've tried updating my insurance 3 times over the course of several weeks and it never takes. The chat was useless and they were not able to help. Told me to call the support number. I waited on hold for 2 hours and then got disconnected. Because I must be insane, I tried again with the same result. How is this company still in business? The leadership team should be dismissed immediately!!!

This is the worst company I have ever worked with. Do NOT use them! My credit card was charged in December, without my permission for an amount I do NOT owe. I have been calling them since then to try to get this situation rectified with ZERO success. One time in March they finally answered the phone, I was told a "Regional Review" would be completed in 7-10 business days and I would receive a call back. NOTHING. I have called and called and called, (several different telephone numbers) been on hold for hours with no one ever even picking up the telephone. I just want my money refunded. This is RIDICULOUS!

Lend care is one of the worst companies I have ever done business. With they were laid on their deliveries with my equipment, you could never get ahold of anybody when you did get ahold of somebody, they always messed app your orders, never in my life have, I ever seen a company so bad I don't know how they stay in business sincerely. I would stay away from this company big time.