Lincare HoldingsReviews of lincare.com

I made dozens of telephone calls and never received a call back. This company has the worst customer service I’ve ever experienced. ZERO STARS!!

I contacted Lincare prior to switching to make sure I could continue to receive the correct supplies. The rep lied because there are multiple items Lincare says medicare will not cover, but I have secondary insurance that DOES cover the items. Instead they recommended I pay over $500 per month for supplies that my insurance covers! I only lasted one month with this horrible company. I am going to pay for the return shipping on their equipment so I will have proof they received it and not bill me.

I have called billing dept (nobody is from America) & Sumter office regarding a billing issue that I am trying to find out why we are being billed. All billing dept wants to do is collect your balance due. What a joke! The Sumter office says there is nothing they can do to help that billing is the only way to get assistance. I have documented all calls, emails & even received a case # and have NEVER had a response back or anyone that is willing to look at the issue. A lawyer will be the next step. This is a horrible company to deal with.

Didn't get a bill for a year. Today received a back dated bill with multiple charges for the same month. No monthly bill ever showing insurance responsibility or payments. Total shit show.

I would put a zero if I could! You can’t reach anybody when you have a question, but they’re really great at calling you repetitively to sell supplies. Just feels like a money making racket. My orientation from the respiratory therapist was terrible and I’ve relied on a friend to instruct me with my CPAP. Shame on you, Lincare.

I am currently on hold and have been with the Central Billing Office now for 35 minutes. All I want is to cancel my account. I have been hung up on 4 times and now they are playing games by leaving my on hold to try and make me go away. Terrible company. Do your research about the $29Million the DOJ had them Pay out for over charging customers. ¯\_(ツ)_/¯ Maybe find someone else.

I would like to not leave any stars completely! I've lost more time on hold with this company than any other to date, and I'm not young. The fact that you even have to go to another website to look up bills from ordering supplies. The statements do not have enough details, and no explanation for a surprise very large billing. Not to mention phone calls which only want to deal with ordering more supplies, but I get less political calls than the reorder supply calls. Currently been on hold for 55 minutes this time, and not a single person.

Complaint #1 - billing decided to switch everyone to online billing without any notification including in the final invoice of 2025, nor do they email an invoice each month. I didn't find out any of this until they turned two bills over for collections. Then they advise that hard copies will be 3 weeks. And a call back to make sure they wouldn't turn more invoices over for collection yielded 34 minutes of hold time and no human intervention. Praise - they are capable at proviiding the INR meter and reporting the results. Complaint #2 - supplies for the INR meter are hit-and-miss. One item they ship on a regular schedule which is too frequent, the other takes work on my part to get the minimum quantity. (Work I shouldn't have to do.) I'm "no longer young" but feel very sorry for really old folks who must struggle with this company. Maybe they have more patience than I do and 34 minutes on hold, listening to the same 75 second recording loop isn't annoying to them.