Lincare HoldingsReviews of lincare.com

Where to start? Perhaps the leadership team is holding the performance charts upside down? Basement or zero customer service is their standard? Well gosh darn it, then they are head and shoulders above any other company I've ever dealt with. I can't think of anything they can do to make a customer's experience any worse. Congrats team Lincare/Optigen! No one, but NO ONE can beat you for the worst service, experience, billing, misleading sales and complete lack of integrity from my perspective. This is not an easy feat. It's clear that they work hard from the aloof ivory tower of leadership, right down to the customer service reps that don't answer the phones....it must have taken years to fine-tune this bureaucratic nightmare experience for what I'm sure they laughingly refer to as "customers." Try victims of who have to call back 10x because their auto phone system disconnects calls if you don't select the right button. Or don't select fast enough. Or - Lord help us - select the wrong button. Only option on menu is "bill pay." No "customer service." Good thing a trap door doesn't open causing us to fall into a pit of lava if we fail to push the right button, otherwise they'd have no customers calling at all. Or maybe that's in the works? They did not inform me that my new cpap machine was a rental and that I'd be paying monthly for it. I told them very emphatically that I did NOT want supplies on auto delivery schedule...yet they continue to ship and bill. I've gotten through their phone twice (should be an olympic sport) and asked them to change to delivery on request. And here comes my next delivery anyway! This company actually sends copious snarky letters and provides a Hunger Games-like experience for customers to try to reach someone to address their errors. If you can purchase what you need from anyone, anyone at all, anywhere, any place, other than from this company, you should. Otherwise you'll have to purchase more medical equipment to address the stress-related conditions you will surely develop as you try to deal with these people. Or maybe that's their plan. Well played Lincare/Optigen. Well played.

It's impossible to contact anyone regarding billing issues. Ordering supplies is okay, other than it must be done by phone because the link they send me every month to reorder supplies with does not work (I've even spoken with their customer service department about who confirmed that it never works for anyone - why bother sending it?!). I am going to be looking for a different supply company. Also, when I called the local office to ask about the settings on my equipment, they just blew me off and so my cardiologist's questions about the settings have never been answered. Absolutely horrible customer service, any way you look at it.

They continue to charge me for an extra month for equipment rental. They have not responded to certified letter citing the error. It took their office almost two weeks to pick up the device and I am being charged for it. I was out of town and received numerous phone calls from the same person asking where to pick the machine up. The equipment sat in my empty office waiting for them to show up. A person was available at all times in the office. They are rude on the phone and ignore all questions.

Yeah. What a slimy organization this is. We signed up for a $12 monthly, automatic withdrawal from our checking account, rental for an O2 concentrator. Months later they started taking several hundred dollars a month claiming that our insurance was not paying, yet we have EOB statements that they have indeed been paying. Fortunately, I was able to lodge a complaint with our bank and recouped the fraudulent charges and blocked further transactions from LinCare. This has yet to play out fully but let me just warn anyone considering doing business with these people. Watch out.

I use to work for this company and all I can say is good riddings, terrible pleace to work! Long hours and being on call sucks too !!!! You work all day in terrible conditions and then upon your return to the warehouse you are informed that you have to go back out again and deliver more medical equipment! If youre thinking about going to work for them run like the Road runner and don't look back!

My sons respitory therapist did not "like" one of my daughters therapy tools (provided by another company) so she called local law enforcement and accused us of child abuse.

I wish there was a number lower than one that I could chose, my grandma is dying from lung cancer and she gets her oxygen from here, it has been more than a week and we are still waiting for another oxygen supply. Terrible service, do not use this place.!!!!!!!!!!!!

Very rude and inconsiderate of the infirmed, elderly and those on fixed incomes. I had to change oxygen suppliers