Lincare HoldingsReviews of lincare.com

Just since January this year I've had 4 improperly functioning oxygen compressors. Two of which didn't have alarms that work in case of electrical outage. My life is literally dependent on this machine. They knowingly leave malfunctioning equipment with you. If they exchange the machine it goes to another unsuspecting patient. That is if they have a machine to exchange with you. For a company who specializes in this, they have very little stock.

If I could give them a minus 10 I would , horrible customer service I’ve been trying to get a cpap for 2 months now. They keep telling me I’m approved and it will be sent to my home in 3 or 4 business days. The phone service is awful too. Wait times of 45 min or more. They won’t answer the phone.

Since retiring from the military I changed healthcare and no longer receive or use CPAP supplies from Optigen also known as Lincare. I turned in this equipment 9/1/2022 and the company continues to bill both my insurance and myself for equipment no longer in possession. I have reported insurance fraud with my medical coverage provider and opened a BBB claim that has went unanswered to date. When contacting the Optigen/Lincare I’m frequently bounced around departments from billing to supply and one customer service agent to another as the agents behave clueless in an attempt to collect fraudulent funds from a permanent disable veteran to continue to monetize their business. I sincerely hope that the insurance providers will seize to use Optigen/Lincare as one the approved CPAP suppliers and they do not have the best interest of Veterans in mind. All customer service agents I have spoken to since 9/1/2022 have fabricated actions they took on my account, to include returning equipment, refund for overpayment and continue to bill for supplies today 5/18/2022 9 months after equipment was turned in. This has been a frustrating experience as they send letters of past due amounts for unauthorized equipment..

I have excellent health insurance through United Healthcare. If the health care equipment is over $1000 then it requires a precert. This isn't a new policy but it's a policy that Lincare doesn't comprehend or follow. They ship highly inflated Cpap supplies. Numerous times they have exceeded the $1000/limit which results in me being required to clean up their mess. UHC declines the charge for lack of a precert. Multiple times on hold for an hour they still can't comprehend their portion of the billing process. So I've quit allowing Lincare to supply my Cpap equipment needs and have been buying them out of pocket on Amazon. I see the sleep specialist in a month and I'm going to have him switch to another company. I still get text messages encouraging me to order supplies but no thanks it's not worth the hassle.

Be prepared to be on hold for a good 45 minutes to speak to a person, and then expect to get transferred from person to person to get any question answered. Nice people work there, and I feel bad for them because it is a seriously dysfunctional company.

I have never delt with such a horrible company. These people lie and give misinformation but never send your supplies. I have used APRIA for years before this without an issue. Changed ONLY because of doctor recommendation. Back with APRIA now and everything is fine!

Billing error on both my wife's account and mine. I constantly am 'trying' to call them to get this corrected but am on hold for long periods of time. Same thing when we have to call the local office.

Lincare is the worst company to have. If you need help with anything. Their customer service is terrible from day one. Good luck if you have a billing question. You will wait on hold for hours just to be transferred to a department that tells you they cannot help you and that you need to speak with billing. They are rude and take advantage. They have no desire to help their customers at all. I wish I would of never gone through them. I cannot wait until my year lease is up and I own the equipment and can switch companies. DO NOT USE THIS COMPANY. THEY ARE NOT WORTH THE STRESS OR HEADACHES OR HOURS OF HOLD TIME YOU HAVE TO WAIT TO SPEAK TO THEM EACH MONTH WHEN THEY ARE THE ONES TO MESS SOMETHING UP!!!!!!!