Lincare HoldingsReviews of lincare.com

Giving it one star is being generous. Worst customer service I have ever experienced. Got my CPAP on 9/28, had a virtual fitting the next day. Was told the nasal piece was too big and to call and request another size. It is now 11/14 and I made my 13th call to the company, each time being told a new one is being shipped. I then receive more of the incorrect size and it's a round robin. The one that I talked to on 10/31 and said he'd mail it out obviously didn't, as there is no record of that and nothing was mailed out. The local office is even worse than the supply center. The woman on the phone told me "That's just how it is" and that there are 3 billion people in the world using them you're not the only one needing a return". Yup... that happened... Pretty sure I'll never get the correct supply and my bill will never be corrected. Then, I finally said "I don't give a dam about the other 3 billion people needing supplies, I care about my own right now" and she said "Mam, I'll have to disconnect the call if you continue that abusive language".

After trying to use my bipap machine for one week, I was unable to adjust and returned the equipment to Lincare Colorado Springs on Pikes Peak Ave. I was told by Brian Carroll that there would be no charges. Lies. My credit card was charged 139.23 on 07/10/2023. Trying to fight these charges is impossible since hold times for their Florida department is 45-60 minutes. I tried to solve this at the Colorado Springs office with no luck. Mr. Carroll back pedaled and then stated I would be charged. Filing a complaint with the BBB was without success because of Lincare's red tape. I continue to be billed 72.40. PLEASE TO NOT USE THIS COMPANY FOR CPAP equipment and supplies - you will regret it.

Long story short: They sent me the wrong headgear and are refusing to either reimburse me for the charge or send the correct one. Whole story: I've been using Lincare for years, getting the same headgear for the entire time. A few orders ago, I was shipped a different style. It fit so I figured the old one was just discontinued. On my last order, they sent a strap that did not fit. I called and was told to send it back for a replacememt. I did and they sent a box full of nose pillows that weren't in the right size. I called again and was told to send it back for a replacement. I did and they then sent me a frame not the strap. I called again, was told to send it back and when I called, I was told by a rep from the Escalation Resolution Team that they would not send me a replacement. Even though she admitted that the new headgear should never have been sent in the first place, that they still carried the original headgear and the new strap was "universal". I don't know what she means by that . The strap doesn't fit. She says that she won't send a replacement since she claims that I never sent the wrong strap back. Which doesn't make sense for a few reasons. First of all, they obviously got the strap back as they tried to send a replacement for it. Two, why do they even care since they can't sell opened medical equipment to someone new. And three, this is really how they treat a costumer of this many years. They admit the gear should never have been changed, they admit that you sent the wrong strap for this gear THREE TIMES and they're still reusing to replace it?

Absolutely the worst! They called the cops on me because I would not sit down and sign a bunch of papers and preferred to stand after handing me the bag with the CPAP machine.

I almost never write 1 star reviews, but don't really have a choice in this case. I am doing much better with the new CPAP device which i obtained from Lincare, but definitely regret having signed up with this organization. there are many reasons for the low score, as follows: 1) They have not followed the contract which i signed when i initially picked up the machine. the billing numbers are all massively inflated. 2) They mistakenly mailed my invoices to an old address, though i had filled out all of current info. Then, after 5 months, i received a call from a collections agency. That's very unethical. 3) They are billing me for inappropriate components; for example, they never told me that they would bill for a humidifier chamber which is part of the device. this has been billed at over $30 monthly, which is really reprehensible and dishonest. the little gauze filters are billed out at about $5 each - really?) 4) The teams at both Lincare and Carecentrix are very difficult to reach, and are not taking any responsibility for the errors mentioned above. they are simply billing the insurance as much as legally permissible, plus more, and due to my deductible, the massive bills have all been sent over to me. i now owe them more than $2000, which is placing severe strain since i am not able to work at this time. 6) they are not really negotiating with me regarding possible solutions. I certainly want to reach a resolution, but they are not reasonable or supportive. 5) One employee agreed that i have been overcharged; however, she did not have the authority to adjust my bill. At least there is one honest person there, though she could not help me. 6) I have had zero assistance with my difficulties with my mask; they never set up any fitting appointments, but seemed to want to get me out of office as soon as possible. i was expecting to see an respiratory therapist at some point. i have submitted complaints to their office as well as the Better Business Bureau, but has not had any success to date. For your own good, please stay away from both Lincare as well as Carecentrix if you have any possible options elsewhere. it's been a real nightmare.

I do not recommend Lincare at all. I have been using them for over a year. First of all, they did not have anyone at their location to fit masks for probably 6 months, so I did the fitting over the phone. I receive different responses based on the person that I am speaking with at the time. It seems they are only intersted in selling stuff, vs ever sending me the actual stuff that I want. I can tell them don't send that, and they still send the wrong supplies. People working there seem pretty miserable. I do not recommend.

Frustrating..no order tracking or updates.Very poor customer service...

Had a cpap order sent to them on 5/30. Called last Friday and they didn’t have the order and didn’t offer any help on how to resolve the order. Not user friendly