Day H.
No timely customer service reply.
Will adjust this review if I get a good response, I've heard great things about this company so I'm wanting to make my first ever purchase but wanted certain questions answered first so I've been in touch but it's now a week later and still not got a reply despite their automated email saying they'll reply back within 24 hours, it's been 7 days now. I'm abroad in UK so I know any order would be a wait in itself which is why I need to order asap so I have to give lowest rating at present and will adjust if and when warranted. Edit: update as of 24.08.23 As promised I said I'd update as and when warranted. Limitless did eventually get in touch via email on 10th but it was 6 days later and likely only because I had to send several other emails saying I'd had no response, but they did respond and that's a positive, however the person who responded did say... "I apologize for the confusion regarding your last message. I will make sure to reach out and find out the reason for the delay in response" They apologized which again is a positive, however they have still not got back in touch to say the reason which is what they themselves said they would be doing, so this promise to me has not yet been met and judging it is now 14days later I highly doubt they will be so this is a negative for now. Aside all the above the owner has also been in touch with me which is kind of him to do, this is also a positive, however we have had to agree to disagree on a few things but this is neither a positive nor a negative as this is just a disagreement which is fair to both sides, he has also been helpful about some dosing questions, again this is a positive, but there is a few unanswered questions that seem to potentially being dodged but that is not a certainly at present so I am giving him the benefit of the doubt for now, I do believe he strives for a very positive business overall and there is a few positives now which I've now noted above but transparency is important for me and at present some possible behaviours are not giving me that feeling of full transparency just at this stage, never the less I have ordered some limitless products but that is due to the positive reviews of others and not due to my personal experiences but due to the further positives I will add another star to my previous low score review, so to sum up it's moved in a positive direction but I will again amend either way based on future experience.


