Limited Run GamesReviews of limitedrungames.com

Ordered item Oct 2022. Still have not received it in 2024. Borderline scam company. When they advertise as the "estimated" delivery, make sure to tack on YEARS to their estimate to get a realistic idea of when they can deliver to you. Estimates being off by YEARS is not an estimate. They are not a construction company they are a retail game company. If you are not ready to offer a reasonable estimate, don't offer one at all. And BTW, they charge you IMMEDIATELY when you place an order, not when they deliver the product. They take your money right away, and then you have to wait years to get it. And good luck getting a refund because they only offer refunds on a CASE BY CASE basis. And on top of all this, their customer service is extremely rude and arrogant! They treat you like you're the idiot for even asking for their help. They are so arrogant and they treat their customers like crap. Horrible company, shame on them for happily taking peoples money and blatantly lying about their estimate dates. They also do not give you timely updates. I didn't get an update on my order until a whole year has passed. I learned about them through MetalJesusRocks and I'm just so disappointed. I hope he would see this and help take actions to make this better. This is not how you treat customers.

After 13 months they finall shipped it. Wth that's the first and last time I'll ever buy from them. If I never asked/complained to push it faster, they probably would have sent it within 2 years like these reviews here. Wth

I waited 2 years for my Castlevania collectors edition. Other collectors editions have taken well over a year on multiple occasions.

Sadly its not possible to give 0 stars. 1.5 years waiting for an item that apparently is now undeliverable, and I am currently still fighting for a refund. Due to the wait no company/bank can help me fight the payment charge so I'm out nearly £200. Do NOT make the same expensive mistake as me.

Noticed the other day that a limited run order I'd made over a year ago was 'Ready' but 'Unfilled'. I noted that sellers on Ebay were already selling every game on my order, so enquired when it would be sent. After a vague reply 'Our shipping team is working through a high volume of shipments at this time so it is taking a bit to work through the current queue. ' and 'Check you emails for a tracking notice'... So, I then ask 'Ok, so can you tell me when the final product on my order was made available? If I know this then I'll be able to have a guess as to when it may be sent'... To which I received 'From what I can see the last game that completed manufacturing was PS5 Limited Run # 7: Shantae and the Seven Sirens Collector's Edition around 7 months ago.' 7 Months. And They have ALL the items in stock and ready to post...? WTH??? If they are so overworked, employ more staff. 7 months + another year (April 2022 Order and it's now Jan 2024) AND NO DELIVERY DATE YET??? And no appology for their incredibly poor service. Use VGP if you ever need to purchase LRG games. You'll end up having a much better experience, and free shipping over 99 canadian so probably doesn't cost too much more.

Waited 6 months for 2 games. Received email they had shipped, 2 months later still no games and support says package lost. Inform me I can get a replacement or refund. I said send a replacement, that was 3 weeks ago and still no response after requesting updates.

Had to wait a long time for the game... still haven't got it. I moved house since I ordered it. They wouldn't let me change the address to my new one as the order was supposedly being processed. SIX MONTHS later the order finally shipped. They decided to use DHL to send it. But that's a story for another company review...

took 1.5 yrs to receive my product. The product image was completely deceiving: they sent me a different poster than what was posted. Also, the packaging was poor and many of the cards they sent me ended up bent. Customer support is unhelpful. It seems Limited Run Games banks on the fact that it's more trouble than its worth to get your money back.