Limited Run GamesReviews of limitedrungames.com

I ordered an item in September of 2024. I got an estimated time of delivery in April of 2025. Then they delayed it till June of 2025. Then once again till September of 2025. I don't see why I should have to wait a whole year for 1 standee, 1 keychain, 2 pieces of paper and a soundtrack. Actually, double that since I ordered 2 items that were both delayed for a whole year. I would much rather want a refund right now. Never buying from them again.

se foutent de la gueule du monde. Mais pour la simple et bonne raison que vos avez déjà payé ! des sous merdes

TERRIBLE company. Awful customer service, awful ppl who work there. Absolutely rude & unprofessional. Disgusted with them and will never give them a penny more

"What went wrong this time?" Asks trustpilot. Indeed, 'this time'. This company can't get it's ducks in a row. I have some issue every other order. My first order was over a grand and I inquired about combined shipping on my orders since the cart lifted some things out that I later purchased in another order. The response from the rep to my email was "Under no circumstances whatsoever will we combine shipping". That's how you want to respond to somebody who just spent that much money on your site? I understand explaining that you aren't able to and being polite about the issue, but acting like petulant jerk when somebody makes an inquiry is outrageous. I called the rep rude and that I hoped they lost their job, because they clearly don't know what they are doing, then their manager contacted me to tell me they would "not tolerate abuse for their staff", but I guess that means they do tolerate abuse toward their customers. Guess what, LRG, I don't tolerate abuse from a company I just spent over a thousand dollars with. Time passes, there are no other options for certain physical releases and I've cooled down. Okay, I am reasonable and its a one off right? I make further orders. I update my address after moving because this company delays and delays so that your product is now 2 years behind scheduled delivery. I move and update my address the way they, themselves, informed me to do so by setting a new address as default. Fine, my next order arrives to the right place at the new address, except after it gets lost in the mail and LRG won't help me out when I contact them. Even thought it's their responsibility to get me my order, tracking shows the issue, they tell me that they can't do anything and I have to talk to the post office myself. I do so, being sent around to other post facilities calling around spending a week looking for my missing package to just get further confirmation that nobody knows where it is. This is not my responsibility LRG, it's yours. You owe me what I paid for. I eventually complain again getting a new agent and finally they send out a replacement, having wasted hours and hours of my time over a couple weeks. Guess what happens with my next order. Despite having my default address set to my new place, my next order goes to the original address. I ask for help. Nothing they can do because the process for updating shipping is now somehow different and you don't get informed well, too bad. I explain all of this and how I was informed to update the address and had and they say it should be updated on the order so they won't take responsibility. You can't sell something delay it for 500 years then make the address change process confusing and inconsistent and changing only to blame me for the way your business practices. LRG holds no responsibility for their incompetency and poor customer service. I've had packages lost in the mail. I'm just told to go bother the post office and not them, despite they, the company that paid the shipping, being the customer in this case. I have to call the post and go to a different one, eventually find the package is lost and supply this info to LRG. Why is this my responsibility? It's the sellers responsibility to deliver the product, not the buyer. If I inform you of a change of address and update in accordance with your direction, you hold a responsibility legally as a seller to deliver me the product I paid for. Anyway, stay away from this company. If you are a license holder. DO NOT License them your product. It reflects badly on you. I am not buying from them any longer and if I see a brand or license done with them, I will hold it against you. Their reputation is here and plain for all to see. Do the right thing.

Worst business to shop at. They never shipped my item so I opened a chargeback with my credit card after not finding anywhere to contact their support team on their website. They threatened me with arbitration unless I close the chargeback. Any business that threatens a customer is not a great business to support.

Habe einen Controller über ein Jahr vorbestellt, angeblich wurde er verschickt, kam jedoch nie an.. Keine Hilfe vom Support.. Nie wieder!

Absolutely terrible. Firstly, their production time estimates are seriously understated. Between July 2022 and March 2023, I ordered 4 games, totaling approximately £500. Production times were listed at approx 10 months on each item. It took 19 months for the first item to even be shipped. The next game shipped 17 months after the day it was ordered. The third game took 19 months to ship. The final game was delivered on 13th March 2024 - a year after ordering, so getting a little bit closer... After a year, I began chasing the first three games, and each time I emailed, there were 1 of 2 outcomes; 1. I was fobbed off with no real explanation or revised ETA. 2. My email was ignored. I continued chasing over the following months, and the cycle of being ignored or fobbed off also continued. Eventually all 4 games arrived. But that sadly wasn't the end of the problems. 2 of the games had substandard printwork on the boxes - these were all "Collector's Editions"- big box games with boxes that were supposed to look like the originals. One of these 2 boxes was FAR worse than the other, in fact the printing was so dark that it is very difficult to make out any detail at all. It absolutely looks like a bad print run. A very far cry from the rendered artwork we were shown on the site when placing the pre-orders. Clearly their quality control is below par. When I wrote in to complain, and provided photos as evidence, I was told that that was just they way it is. Apparently it's supposed to be like that(??!) and so it's tough luck. I will never trust or buy from Limited Run Games again, and I sincerely hope people read these reviews before parting with their money.

How are they in business? No idea. I ordered two copies of a game and they sent me one. When I talked with them about it, they made it sound as if my claim was awfully suspicious. I did a chargeback with my card company, and they told me that's not what chargebacks are for, and that if I did it again they would block me from future purchases. They did send me a second copy of the game, but they are rude and emotional.