Limited Run GamesReviews of limitedrungames.com

Absolute garbage Pre ordered a physical release shinobi game, received an email saying it has been delayed and to cancel if wanted. Went to cancel and told not able to cancel as digital codes have been sent... 1)digital code sent was for the wrong system - have been told it was a typo. 2)digital codes have not been used. 3)buying a physical game not a digital code, much cheaper to buy digital than a limited release physical. So this company has a setup where they can refuse cancellations based on digital codes being sent despite buying a physical item, the entire point of buying from limited run. After talking to the agent and asking for management and complaints procedure etc, nothing, absolute waste of time, a scumbag tactic to get out of refunds. When you have dispatch dates months and months after actual releases of games it's very easy to send a code and then delay the physical as much as you want because it can't be cancelled. You can see why they have such a pathetic trust pilot score from various people.

They waited till the day it was supposed to ship to tell people they never had enough product and were going to delay shipment indefinitely.

I had pre-ordered two games that I cancelled over time, the games haven't been released yet. The release was supposed to be sometime next year. So I cancelled the orders early. It was September 2, 2025. I received confirmation that my money would be refunded within 3-5 days, but that didn't happen. Communication is at a standstill. No one communicates with an open complaint. And they say they will respond in 24-48 hours. They are lying. I contacted PAYPAL, a few days later someone wrote to me that they tried to refund my money, but because of the complaint on PAYPAL, they couldn't do it. They forced me to close the game on PAYPAL because otherwise they can't send me money. Since then, no communication, I lost over $200. I was very disappointed in this company. I thought this company valued its customers, but they don't care about them. I would never buy anything from this company again, for me they are just scammers, nothing more. They refuse to refund my money. They don't communicate at all.

I cant believe the service from these guys, shocking to think companies are still allowed to operate in this way. I ordered Shinobi way back in June for pre order and the didn't post or notify me as to why not. Once launch day came for the game I received an email with the download content by they hadn't even posted the physical copy. I am based in the UK so ordered from another place and cancelled this order. Only to receive an email from limited Run to say we have cancelled the order and you will receive £0.00!? I reached out to them via email and they haven't resolved anything and to be honest don't think they really care. Luckily I paid the $53-£40 via PayPal so have protection but if this was paid direct from a bank card, doubt they would acknowledge or refund, case open with PayPal and fingers crossed I will be reimbursed. To all retro gamers that are thinking of using this company please think twice, as scammers and disgusting service.

I bought Shinobi, it wasn’t let me buy the collector edition so I bought the normal one. Its on my PayPal, on my CC it’s been charged. I email the CS to try to put my hands on the collector…they told me sorry sold out. I’m like ok cool. Its there : Cs told me I need to pay for the game…I sent it everything screenshot of my CC, of my PayPal and of the order I did which is paid…if I don’t pay I will not have my game…even if it’s paid. The customer service is awful will never support this people again….very very scammy! Look at their review before!

Still haven't shipped my "in-hand" order after a month. Emailed them a few times to ask to cancel and refund because the items would no longer be received on time, but they refused. I said i would have to do a chargeback since they obviously didn't have these on hand and were refusing to refund despite not shipping in a reasonable timeframe (the order confirmation page even says "still in production")... So then they threatened to refuse future service to me if I did so. Good riddance! I wouldn't ever buy from them again.

I ordered Sonic X Shadow Generations nearly a year ago and only today did I get the physical copy (which has been out for SO LONG). The estimated date was July 1-31. There is still no update on production of the collectibles. That was $250 for a year of constant “was it a scam? Am I getting that what I ordered?” I’m still asking myself that question now. One thing’s for sure, I’m never buying from them again and hope Sega never partners with this underperforming company again.

Mefasta gestion por está empresa . Gastos de ennvios tú aduanas excesivas. Una edición coleccionista de 200€ te sale por unos 500€ sumando todos los gastos, MÁS Del DOBLE. Pedí dos coleccionistas más de 1000€ en articúlalos. Cuando tocaba enviar el primero de los artículos después de muchos meses, me hacen una devolución parcial del total…unos 50€ de 1000€. Por suerte pague por paypal. Les solicite el total De los 1000€ por que me hacen la cosas muy mal. Nefasta empresa de juegos