Limited Run GamesReviews of limitedrungames.com

I ordered the sonic Shadow generations collector edition back when it was announced. Not only was it delayed several times . The final product was not even CLOSE to what was promised. Buyer beware and stay away other video game companies from using LRG for anything

I have ordered two items from Limited Run. The first was Streets Of Rage 4, i purchased the collectors edition, which was delayed, as seems to be the tradition with LRG. Overall though, i received my items, i cannot speak for the quality level specifically as i have since kept the item sealed, a side effect of waiting so long for a game, is that by the point it arrives, i have probably played it already. The second order is Sonic X Shadow Generations and this has been a farce from the beginning. Firstly, after ordering the game, i chose the option to have the game sent to me so i can play around launch date. This turned out to be a huge mistake, albeit, LRG took the choice out of customer hands anyway so it didn't matter in the end. Ill get on to that 'mistake' in a bit. The CE was supposed to be delivered July 2025. Then the typical delay came, October. Then all hell broke loose when people started receiving their editions and the quality on display was terrible. Painting issues, missing parts, broken elements etc. They appeared to have been assembled by children, not crafted with care by a company that specialises in boutique collectables. I didnt receive mine before getting an email about the quality issues. I was informed in this that the stock coming in was being checked and since then i have received no communications whatsoever. The update should have been recived by december 31st, it is now the 25th of January 2026 and no comms. I messaged the customer service team and they were clueless. I was told the CS team have no oversight on deliveries. If this is true, what good are the customer service team to begin with? My item hasn't been sent and they have no idea when or even if i will receive an acknowledgement, let alone my item. On to the 'mistake' because i have received my copy of the standard game. According to Limited Run, i have no right to cancel the remaining items. Thats right, $250 i cannot cancel the main (and only) reason for ordering this collectors edition, because LRG have decided to try and engage a loophole and they are stopping others from charging back because of it. This can only be seen as a deliberate attempt to quell DESERVED refunds, knowing that if they didn't do this shady step, then they will be suffering a major loss, which at this point, LRG would deserve. This is not the only quality issue or poor business practise seen from LRG, far from it. I have limited experience with them and gave the benefit of the doubt, but i will never do this again and i urge anyone reading to do the same. It is not worth it, they are not worth the time or money and they need to face consequences for this. $329 shipped to UK to receive only a standard copy of Sonic X Shadow.

Bad very bad company i have ordered sonic x shadow generation pc edition and still delayed/no shipment done after 2 years nearly. quality is horrible as seen online and they wont refund me cause "digital contents have been send" which i never asked for in the first place, AVOID this company no matter what they drop, they dont deserve the chance nor your money for the quality and bad customer support they do!

Pre-ordered a game I was excited to get on christmas. Turns out the lazy port they threw together was STILL delayed. Id understand if the game hadn't already launched to poor reviews. It doesnt contain the bonus levels from various versions. Lacks uk voice actor etc. There's no reason it should have taken as long as it did. And at this point im pretty convinced it won't even ship on the updated date. Id also heard they fired someone over their political opinions on private social media. Maybe if they actually cared for their craft rather than trying to craft an artificial opinion bubble, they could produce a quality product. But I guess thats too much to ask for.

Having ordered Sonic X Shadow Generations over a year now, I have still yet to receive said package. Estimated deliveries have constantly moved first from July to November, now to December. Never order from this company for multiple reasons that I don't need to list off here.

If I could rate 0, I would. I asked for a reimbursement, and they said they did it and got approved. Problem is, it was to a cancelled card and terminated account, and they`re saying they can`t reimburse me because it got approved when my bank has no history of the reimbursement. So all in all, 0. Screw them. I lost $360 CAD because of them.

I’ve been a long-time supporter of Limited Run Games and own hundreds of their releases. That history is what makes this review so disappointing to write. Across many recent orders, I’ve received items with obvious manufacturing defects: cover art inserted incorrectly and crushed when the case closes, damage that should have been caught long before packing, and products that feel rushed. Packaging has also deteriorated, especially after the removal of the option to ship in a box. The overall pattern is consistent—damaged items and a lack of meaningful quality control. I’ve reported these issues many times, with photos and detailed explanations. The replies I received were always polite, but they never led to real improvement. The tone suggested concern; the outcomes showed none. After so many repeated problems, it became clear that customer satisfaction isn’t a priority, no matter how reassuring the messages may sound. The company that once felt passionate and customer-focused now feels like one that relies on the certainty of sales rather than the quality of what it delivers. That shift speaks louder than any customer service response. I’ve cancelled all 13 of my remaining pre-orders and will not be returning, even if policies or processes change. After hitting the same wall for this long, the trust simply isn’t recoverable. For customers who are also frustrated, the only real way companies change is when their bottom line is affected. Feedback alone has clearly not been enough. Sometimes the strongest message we can send is choosing not to spend—voting with our wallets to show that quality and care still matter. It’s unfortunate to reach this point, but I can no longer support a company that doesn’t back its words with action.

I've had many orders with them over the years and when I found out they only sent me 1 copy when I ordered 2 they said they cant help me because the company policy is clear. So essentially they just stole that money. I don't care what the timeline is you should always get what you pay for or your money back.