Limited Run GamesReviews of limitedrungames.com

The game I ordered is fine. Tetris is my wife's jam. Ordering this game from Limited Run was where I made the mistake. When I made the order, their site said this item was ready and in stock. Then took 11 weeks to ship it to me. 11 weeks! Worse yet, their customer service simply talked me in circles for about 5 weeks without ever actually answering questions as to the whereabouts of my item. All this, I do understand how limiting run works and when purchasing a game not yet in production, extended wait times are to be expected. However, this transaction was for a game that was listed as "ready & in stock". So an 11 week ship time is just unacceptable. Limited Run will not be seeing another order from me.

Fires employees for who they follow on X, will never be using a product by this company again since they missed what happened to Target and Bud

I ordered from them over a year ago for the Sam and Max sequel and I told 3-6 months. This spring I was told it would ship in Q2 2023… that came and went and still haven’t gotten my order. Also firing someone for because they don’t agree with the Twitter mob on everything really is telling about how they treat their employees

Stay away from LRG - they scam people, take their money and never ship the items. We ordered the Doom helmet a year ago in July 2022, and never received it despite a newsletter mail from March 2023 that the helmets were ready to ship out. Several mails back and forth with their support with no result other than excuses and politely stalling and avoiding to answer. I thought it was mainly because we live in Denmark, but it seems as a general issue with LRG. So sad my kid spent all his savings on this - hard lesson learned!

The customer service rep would not issue a refund. They claim my card was bad.My card company said there was no issue with their system. Never received my refund. Stay away from this company. They are a sham. Lost about $150. Hard lesson to learn

I ordered an item from them a year ago and it still hasn’t arrived 😡😡

Wow I wish I knew how terrrible this company was before I ordered from them. I had to get my Jedi Survivor collectors edition refunded because they refused to do their job. They tried to tell me there is a 150US limit to ship to Singapore. So nobody in Singapore can order things over 150? I have lived here for 12 years and ordered many items beyond this including a force FX lightsaber well over 300US. The customer "service" lady did not care in the slightest and waited for me to try to look into why DHL was doing this. After not getting any responses I decided I no longer want them to get any money from me. Avoid them at all costs and hope they get what they deserve and they go out of business. Such a good idea to offer physical copies for certain games. Something us passionate gamers and collectors would appreciate. So sad its run by con artists who do not give a #$%^. SHAME ON ALL OF YOU.

for 4 years I've been a customer with Limited Run Games , they make physicals of only Digital games and have a very awesome CE boxes of those games . the thing is you have to wait like 6 to 8 months after the preorder is made , so after they take your money you wait till they make and deliver your order not readily available . now i have 2 orders that i have waited for a year and a half ( Castlevania Requiem CE ) + ( May 2022 Mega Bundle ) even that the order is ready and all items are on hande its been over a month its been in there WH not shipped to me yet and even after contacting support which they reply back in 4 days to week dont even know when will the item ship out . LRG has gone for the worse a pledge all you gamers and collectors to never buy from them since there overall service has been very slow with longer wait times to get your items . consider Play Asia , Pix'n Love and others if you could find them else where instead of LRG . im Done with them .