LilyeaseReviews of lilyease.com

I suppose if everything went well these swimsuits are good value. However one part of a two part set was faulty- ripped! I had to battle to get a decent refund and even then it was only 65%. They agreed finally for me to return- very resistant- but it was clear I was going to have to pay and then hope I got the postage cost back- and that was still only with a 65% refund for what I paid. It’s not really worth it. Even though they were clearly breaking Australian Law as they has a .com.au website they didn’t care

Sadly the sizing chart provided is inaccurate so the item was too big for me. No exchanges because it was ‘on sale’. Quality of clothing was not great either. I don’t recommend.

I am still waiting for my refund of $63.68. Very disappointed that you don't offer exchanges and your return/refund procedures are complicated and far from ideal. Please advise when I can expect my refund. Maxine Hacking

I ordered a pair of shorts, a tankini and shorts set and a further tankini top. After 32 days I had still not received my order or any communication. I saw several adverts on Facebook for the items I had on order and I commented that I was still waiting 32 days later. Eventually, I got a message from Lilyease to say that the tankini set and the tankini top were out of stock and I should choose from their alternative offers which were shown on a message. I did choose although I need a specific top to accommodate a breast prosthesis and I had to check the fine details on a PC as it was too small to see on a phone! Once I had reselected replacement items the order arrived in about nine days. Of course the best weather and my holiday was over by then and so I have yet to use them in a pool. The products themselves do feel good and the fit and size are also good. However, the supplier should have contacted me to let me know there was a problem and my question is.. "Why were they still being advertised if they were unavailable?"

Sizing of shorts too loose compared to the top. Have to get the sewing machine out!

They advertise easy returns but then when you try to request to return something for a refund because it’s the wrong size they don’t really seem interested. I had an order that was for $100.00. Both items were the same just different sizes. I had already gone online and ordered the next size down. I was happy with my decision because I thought I’d be returning the 2 that don’t fit and I’d be getting a refund of hopefully around $80.00 WRONG!! They don’t want to listen to you as they don’t want to take returns and issue refunds. They make you silly offers and eventually you just give in and accept. I received a refund of $45.00 only though could keep the 2 items. Though as I explained to them they are too big and useless for me they didn’t seem to care one bit. I made another order from them but haven’t even bothered to look at the items because I’m very annoyed with this company and I feel ripped off!!!

The quality of the items are brilliant and the customer service team are fairly quick to respond however the overall service has been terrible. I put an order in with a months’ notice before the items were required for a holiday. After having 0 communication from them over a week after I placed the order, I contacted their email to ask what was happening. I was then told that an item I had ordered was unavailable and presented with various alternate options of how to proceed. Why I had to reach out to them to find this out, I will never know. If I had not emailed, would they just have never sent anything despite having taken my money!? I replied asking for a different item to be sent in place of the unavailable item, but received a response confirming that they would send another completely different item. I quickly replied to ask that this not be sent as I had not approved it and yet they were going to charge me for it. They then responded asking for further clarification of what item I wished and so I replied with the same information I had originally sent and they responded that this would finally be sent to me. A week later, (two weeks until the items were required) I received a further email with tracking confirmation that the parcel had finally been sent. When I opened the tracking information, it led to a page that said any information was unavailable so I emailed them to ask for a link that actually worked. They replied with the correct link which took me to a page that said the parcel had not yet been received from them. So I emailed them once again to chase this and they provided me with the tracking update that had been sent to them. I realised at this point that my parcel would not be received in time and so contacted them to ask whether they could do something about it. I was met with a snotty and sarcastic reply that was very unhelpful. I finally received the products on my return from the holiday for which they were required. I am now in the process of trying to return these items which are obviously now not required as I had to buy something from Amazon instead which was great. They have said that I will have to fund the return and that not all items are eligible despite me checking that they were not final sale items when I placed the order Although they are good products, the lack of communication and amount of times I had to contact them about various issues was unacceptable and unfortunately they are unwilling to take any responsibility or make amends for this. I will definitely not be paying them any more money and I’ve been disgusted with the service I have received.

The Tankini Top I ordered was good quality, unfortunately the sizing was wrong. I contacted the company regarding returning the top only to be told it was a FINAL SALE item & there are no returns or refunds. Nowhere on my order or confirmation does it state that this item is a final sale item. While I understand the policy it feels rather sneaky as the FINAL SALE items are not clearly labelled. Quite disappointing as the product does seem good quality.