LilyeaseReviews of lilyease.com

Swimsuits took ages to arrive - then I discovered why as they are not the UK based company they present to be. Despite UK website and uk email. Returns need to be sent to china at customer cost which is ridiculously high and customer service is shocking. Very bad experience which I am so far out of pocket by £60 for. Now chasing a chargeback on my bank card.

I emailed before I bought anything and was told that they are located in the United States and ship from the United States. I placed my order. Website says ships within 3 days. It has now been almost a month. My order has shipped, but I have to pay for an app in order to track it. It is coming from China, NOT the United States. I know there are plenty of positive reviews on here, just be careful as for me, I will not be buying again. There are plenty of companies in the United States where I can purchase items, and get them shipped in a timely manner with better customer service.

DO NOT ORDER FROM THIS COMPANY!! They are dishonest. I ordered a few items one of them was a new arrival, but when the fit was wrong and I tried to return it they said it was final sale. I checked the website again and the item is still a hot item and is not final sale. I will never be using this company again.

Tried to make a purchase, the second I clicked to confirm, I got a notification from my bank app saying a purchase had been made via GIFTCENAXU for the same amount, but the circle of doom kept spinning on the checkout screen and wouldn't stop, so I got no confirmation screen or email saying my purchase had been made. This then showed up in my pending transactions in my banking app, but not in my Lilyease order history (I had created an account, which I was going to delete, but seems they've done it for me!!! I no longer have any option to log in - it's all so dodgy). I emailed the customer service email address and they were gaslighting me about the GIFTCENAXU thing - "Our site is Lilyease, not giftcenaxu. Please check it carefully"!!! Broken English in responses, clearly not a European, US or Australian company, likely based in China or somewhere as others have said, and I agree, also likely fake positive reviews on here too. Thankfully once I contacted customer service the pending transaction disappeared from my bank statement in the banking app. Lucky escape for me.

I wanted to change for a different size and order additional items. This is what I got back “Final sale items, regardless of price, are not returnable or refundable. We noticed the return item is the final sale item,No returns or exchanges.” So I won’t be ordering anything from them again. They lost a customer.

Not sorted out my return of an item too big. Still awaiting a resolution

DO NOT purchase from this company. They are misrepresenting themselves as an Australian-based business when they are in fact operating out of China. This is misleading and raises serious concerns under Australian Consumer Law. I purchased three swimsuits. One was faulty, and the other two were incorrectly sized. Under consumer law, I am entitled to a full refund for a faulty product. Instead, the company repeatedly attempted to impose partial refunds, which is not an acceptable remedy and does not meet their legal obligations. After more than a week of unnecessary delay and repeated follow-ups, I was finally provided with a return address overseas. I was then forced to pay $70 in international return shipping—an unreasonable cost given the faulty item and the company’s failure to provide a compliant resolution. The returned parcel is now being held in customs because the company is refusing to cooperate with clearance. This is further obstructing the resolution process and prolonging the issue. I am currently out of pocket $197 for the original purchase, plus $70 in return shipping, with no resolution. Tracking via Australia Post: LK268808391AU. This matter has now been formally escalated to my bank as a disputed transaction, and a complaint has been lodged with Consumer Affairs Victoria. Further action will be considered if this matter is not resolved promptly. This conduct reflects a failure to meet basic consumer guarantees and a pattern of delay, deflection, and non-compliance. Consumers should proceed with extreme caution.

I’m extremely disappointed with my experience with this company. I purchased a bathing suit that ended up being far too small, despite ordering my usual size. When I reached out to request an exchange or refund, I was met with a flat refusal and no willingness to help or even offer a reasonable solution. It’s frustrating enough when sizing is inconsistent, but what makes it worse is the complete lack of customer service. A company that stands behind its products should at least offer exchanges or store credit, especially for something like swimwear where fit can vary so much. I feel like my money has essentially been taken with no regard for customer satisfaction. I won’t be purchasing from them again, and I would caution others to think twice before ordering—especially if you’re unsure about sizing, because you may be stuck with something you can’t use.