Gem
COMMUNICATIONS ISSUE WITH THIS COMPANY
I wanted to circle back to say I have received my parcel. This was after no contact from the company, no receipt of purchase and no dispatch information. After I made two contacts and only because I asked, I was provided with the parcel tracking details I believe from China. So if you are happy for your money to be taken from your account with no confirmation of purchase or any follow up tracking details this company is okay for you. The ecommerce owner of this business is trying to make as much money as possible so has not invested in a communications database to keep the customer informed of order status. So you will hear nothing from your purchase until the parcel finally arrives. When you order from them in the US or wherever they are based, they contact China to dispatch your goods direct. This is why there is no communications. This is a drop shipping company. Product is okay.
Response from LilyeaseDec 12, 2025
Hi there, Hi! Thank you for your feedback, and I’m really sorry for the inconvenience. Our system does send order and shipping emails, so it seems something didn’t go through this time. Could you share the email you used for the order? We’ll check it on our side right away. And just to clarify, we design and produce all of our products ourselves. Thanks for your patience.