lighttrends.comReviews of lighttrends.com

I ordered lights on January 13 and have not received my order even though they replied that IO would receive them ten days ago. In trying to follow my order they have not send me a link to change my password as promised. I'm starting believe like many who have posted that this a poorly managed company unable to meet their customer promises. My only advice would be to find lighting products somewhere else.

Must be a scam site. Like everyone else it seems, I placed an order Dec. 14th. Finally enquired about shipping was told it would ship Jan 13th, a Saturday lol. As of yet Nothing. Frikken scam site DO not use.

Same as many of the other reviews. Placed order and received confirmation email. No further information so contacted live chat and they stated they didn't have product so refunded money they had already charged my credit card. Unable to send email as that part of their site doesn't work

Placed an order and credit card was billed but received no confirmation or further information. Attempted contact by phone and via customer service email, but received no response. Did not receive shipment notice until credit card company threatened to stop payment 6 weeks later.

I ordered a fixture, payment was debited in full. I cancelled the order before it was shipped and was told I would get a refund. Still no refund, just a lot of bogus emails saying it will be done. This company isn’t registered with BBB and they have no phone in customer services. DON’T ORDER ANYTHING from them. They are SCAMMERS!

Order 3 pendent lights from them in Apr 2023, it is now July 2023 and they still have not been delivered. Every time I try to ask when they will be shipped they apparently just make up a date a week or two out, miss that date again, and keep on living their lives. I would never buy anything from them, nor would I ever recommend them to anyone.

I didn’t realize that the 2 chandeliers I ordered were much too large for my space. My house building faced setbacks and when I tried to return them and buy something smaller, Lighttrends would not let me return them because it had been over 30 days (89 days since I ordered them). I will do business with another company.

Be prepared for terrible service if anything is defective. I purchased a gorgeous and expensive Arteriors bar cabinet thru Light Trends. It arrived reeking of diesel fuel and had moisture and ice inside. The moisture "wept" for hours. Learned their free delivery amounts to letting it side outside until they can dump it at your door. Sent photos of moisture/ice and a replacement is coming but we have to repackage and deliver it 6 floors and the replacement is just getting dumped. A luxury furniture company should not operate this way.