Lights.comReviews of lights.com

I placed an order and after I did not receive the $40 worth of light bulbs I ordered with the light, I sent them an email. They replied and said that they expected them to ship in 3 weeks. I waited & waited and never received them. I sent another email requested the light bulbs to be cancelled and a refund issued. They replied saying they cancelled them and I would receive the refund once the finance manager approves it. Well, after 3 more emails to them and 8 months later, I still have not received the refund. Will not be ordering ever again.

Mixed feelings - I received most of my lights and LOVE them. However, I have now been waiting over 7 months for just 4 lights. The main problem is a lack of communication. Lights.com's marketing is amazing but their followthrough and communication is terrible. They never initiate communication about shipping. They never email with a tracking number or anything so you have to log into your account to check status and the information there is lacking clarity. I've been waiting and checking my order for 7 months and, unless I initiate an email (don't bother calling - you won't get anyone and the messaging refers to the pandemic and the year 2021 - it's now 2024!!!) I can't get any useful information. I just want the truth. Are my lights stuck in the Panama Canal? Just tell me so I have some understanding. That would go a long way. Instead, I'm just left in the dark, hoping they will arrive.