Lighting New YorkAmerica's Residential and Commercial Lighting Experts. Certified lighting experts waiting to help you find the perfect fixture for your home.
Lighting New York (lightingnewyork.com) has 168 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 23 reviews with 1 star · Clear filters
Jerry R.
Poor website, call center and ethics. When they make an error, their customer service approach is to make you do all the work to get your $ back. Refuse to cancel order that they initiated incorrectly, refused to send return labels, refused to refund $ until they inspected return of item that was never ordered.
Jenni
Sent me the wrong item and didn't work with me to get the item I actually ordered in a timely manner. Would never order from this company again.
Tatyana
after 5 months wait sent me broken merchandise w missing pieces when I sent it back they refused to refund me because it was damaged!
Sugeet T.
ABSOLUTE GARBAGE COMPANY!!! WE PURCHASED A CHANDELIER FOR OVER $1700 IN FEBRUARY OR MARCH OF 2021. IT CAME DEFECTIVE AND GLASS PIECES WERE BROKEN. DUE TO COVID WE WERE UNABLE TO RETURN THE ITEM. MY WIFE AND MYSELY HAVE BEEN EMAILING Lindsay Boccardi AT THE CUSTOMER SERVICE. SHE KEEPS PUSHING THE PARTS TO NEXT MONEY. WE WERE SUPPOSED TO GET TRACKING NUMBER BY 10/26 AND THERE IS AGAIN NO RESPONSE. I WILL BE REACHING OUT TO SENATORS AND MEDIA HOUSES. DO NOT USE THIS GARBAGE COMPANY. SAVE YOUR MONEY AND USE SOMEONE ELSE
Customer
After receiving defective item. They were ignorant and refused to refund. Terrible customer service. After 3 weeks when I disputed the cc charge they refunded.
Ann
DON'T buy lighting from LightingNewYork.com Ugly lights. And if you even put a bulb in it to see if it works you are SOL and cannot return the fixture. We bought some "copper" lights that were nothing like copper (they were an unattractive muddy dark brown color) and looked like voodoo masks with two glaring eyes. They will not accept a return at all. See other honest reviews on FaceBook.
joe B.
Avoid this company. Very deceptive business practices, virtually non-existent customer service and very poor and unprofessional service once you get it! Go to lampsplus.com if you want a problem free purchase and return. I use them all the time w/my companies and they will shatter your expectations! Thanks for the grief, Lighting New York! You've lost a ton of referral business!