LightingDirect.comReviews of lightingdirect.com

No refund after return of item. Customer services do not reply to emails. Don’t use if you think you may have to return anything.

I have returned two lamps. One because it was defective and another because it was not as picture. While the provided shipping labels, I had to haul the big boxes to UPS. Then, in both instances, they did not credit my credit card until I called them. I called them 2-3 weeks after I sent in the return and in both cases, they acknowledged that they had received it. A total waste of time.

I installed the fan and it was so wobbley i called the company and they said they dont come out to check any thing that we could just return it, well how about my time i wasted installing it ,they weren't interested

I ordered outdoor lights for my house in November of 2016, not lights showed up the first month, they said to me that it was lost in warehouse & that they were going to send another. Second month; still no light, when I called they now told me it was on back order. Every month on the 21st since I've gotten a notification email that it has been back ordered AGAIN & AGAIN. It has now been 5 months & when I asked for my money back, they told me they had to notify the manufacturer, to get my money back. The SAME people who apparently were supposed to be making my lights the past 5 months!! Still have no clue when I'll get my money back & its March of 2017. Definitely con artists!! DO NOT ORDER FROM THIS COMPANY.

I order 2 light pendants for my kitchen each costing around 80-90 dollars. They arrived and were terrible quality. They were cheap looking and not the color it seems on the website and immediately knew I needed to return. The return cost me 30 dollars out of pocket because of the size of box. There are MUCH better companies with quality lamps and better customer service. You can buy beautiful light pendants from west elm for this same price. I won't be ordering here ever again.

Ordered four exterior wall mounted sconces at $20.00 each. Site advised 4 - 6 week delivery (which means it is in production) . Three days later they advise this particular finish is no longer being manufactured. I ask to have it replaced with the exact same size and style but in a different finish. Of course the different finish is $40.00 more . . . each. So an $80.00 order magically becomes a $240.00 order. Scam Artists. Read their terms before purchasing anything !!! They are responsible for nothing.

Maybe they think they are too large to fail. After having an issue with a delivery I could not find assistance. They have thousands of items that do not belong to them. All from other companies. Just a large drop shipper. The employees do not care. I will stick with smaller companies where I can speak to an owner if needed and where employees care.

Buying online from this company is the very last thing you should do as a customer, and I learned the hard way. I purchased an inexpensive ($136.00) light that was damaged due to UPS. LD.com told me it was my problem to work out with UPS. Now, if my credit card company had not paid their bill... that would be my problem, too. They take NO responsibility for customer care. UPS said they would refund the SELLER, not me, for the damaged product. I am out of $136.00 and will not ever see that money back. DO NOT BUY FROM THEM!