LighterLoungeCo™Reviews of lighterloungeco.com

The quality was not what I was expecting. Very light and cheap feel.

I placed an order for a lighter that was intended as a Christmas gift. After waiting several weeks for it to arrive, I got an update that it had been delivered. However, I was sent a completely empty, sealed envelope. There are no rips or tears in the package to indicate that someone had tampered with it or stolen the contents; they literally just sealed an empty envelope and mailed it to me. I believe this is a scam and while I have reached out to the company to request a refund, I am skeptical that anything will come or it. Seems very sketchy and disreputable. Edit: The company did get back to me and apologized, and I was refunded my money. Updating from 1 to 3 stars since they ultimately resolved the issue. Edit #2: Changing review back to 1 star. After saying they would issue a refund, they are now asking me to provide "evidence" that I didn't receive anything from them, since their system shows a package was delivered. They claim they cannot refund me without this evidence, even though I did already receive a refund. After I left them an honest, negative review on Facebook, they responded by blocking me on the social media site. All in all just super unprofessional and sketchy.

I ordered my lighters on Nov 30th to be here for Christmas but I still have yet to receive them. I haven’t gotten a status update on from the carrier or shop app. I’m starting to believe this a scam. I left a review before and it was removed because I was told last week it was already shipped. Now the app won’t give a refund option either.

Ordered at the beginning of December but still no parcel. Company are saying that they've dispatched on their end, but that's it. UK courier is now having to investigate where the parcel is, as the tracking data hasn't changed since the 6th December.

Horrible customer service! They ended chat with me and blocked me on Facebook for telling people my experience. I placed an order in November, it’s now December 15th and my package has not moved since November 29th. Never received a single email from this company, not even an order confirmation. Tracking information I was provided was apparently “incorrect” according to the customer service rep and he also said it happened to over 2000 other customers. This is ridiculous and they’re blocking people from telling their side of the story. I have screenshots and will continue to report this business until the issue is resolved. You can get these lighters on Amazon, anyway. Don’t waste your time or money on these scammers and just go straight to amazon. It’s not worth it! Also, they’re rude to anyone who opposes them on these reviews. Horrible, awful company. At this point, I just want a refund, but can’t get through to anyone since they ended the chat on shop.com…

I put my order in 11/30/23 and I’m STILL waiting for delivery as of today 12/9/23.

It's my first time ordering from this company, and I was excited as it is a gift for someone special. However, I've been waiting 3 weeks and it keeps saying the shipment is delayed or in transit with no movement or update since Dec 1st when I ordered NOV 15th. It seems like I might not have a gift until after Christmas

Will not stay lighted, And no instructions in English