Julie C.
I should have read the reviews first…
I should have read the reviews first but, alas, here I am. I had a very similar experience; poor communication, finally told after a month plus wait that the light was being held in customs and that I needed to pay the fee to free it (also told I would be reimbursed but wasn’t), and when I actually received the light the finish was not at all similar to the description and it had an oily residue covering it. When I asked how to remove the oil they suggested adding more oil with a rag?? The mounting plate is spotty and it doesn’t buff out. Overall, it’s a piece of junk that was over $500. Steer clear of Light Cove. Scam company.
Response from LightCoveAug 25, 2026
Hello Julie, I’m sorry you were left feeling this way. The communication and customs situation you described isn’t the experience we want to give anyone, and if we told you a customs fee would be reimbursed, we absolutely need to look into why that didn’t happen. I’d also like to review the finish and mounting plate issues properly with you rather than leave things here. Please email us directly, ’ll personally see what we can do to make this right. We’re still improving a lot of our processes as we grow internationally, but that’s not an excuse for leaving one of our customer frustrated or without a clear solution.