With every new update, Lightburn introduces new issues. If something isn't broken, there's no need to change it. This software has the potential to be excellent, but these constant changes make it unnecessarily frustrating for users. Disappointed.
Response from LightBurn SoftwareDec 10, 2024
It would be wonderful if you could tell us which specific issues you are having. For every person who doesn't want us to make improvements to the software, there are 1000 grateful users who have requested new features. Please email [email protected] if you need help. We also have a forum with a section on submitting new features open to all.
MW
Martin W.
Hopeless software
Hopeless software and ignorant customer support. I would not pay for it if I new how much of my time it will waste.
Response from LightBurn SoftwareJun 20, 2024
Hi Martin,
Support says they have no tickets from a Martin Wren. Would it be under a different name? Are you sure you emailed the correct email address for Support? It is [email protected]
JM
James M.
Garbage software
Garbage software, updated and now all my setting have been lost. Spend time finding my setting again... save, quit. Next time I load up, settings all reverted to default.
Cant import settings becaues you can only do that on a New file... which still dosen't work.
Just utterly bizarre and or stupid programing/updating.
Totally pointless software if I cant load up and have all my setting there ready to go.
Reply: it's a bug acknowledged on your forums, I have two licenses and have used Light burn for years. I've not changed windows settings. No I've not email Support. I'm too busy trying to dial my settings back in to do my work to email them... However what's the point, everything is going to change to pointless default 6000 speed, 20% power when I open the program tomorrow.
Anyway it's not my fault here. I can use my second PC and laser that has not updated for 2+ years and it works as you expect. My bang up to date license and PC, I'll spend a ton of time having to change everything to how it was when I shut down last. Get it fixed!
Response from LightBurn SoftwareJun 19, 2024
Hi James,
Here's why I asked if you had emailed Support. They really can help, I promise:
Go to Settings, click the “File Settings” button, then in the lower right of the page, turn off the “Reset Layer Settings on New File” switch, and it will work as it did before.
This setting has been there for a while but had a bug - if you didn’t set your own default in the Cut Settings Editor, it wouldn’t reset the settings. We fixed the bug, so it’s now working as it was intended to.
Apologies if this caught you off guard, but loading anyone else’s file would also overwrite your layer settings. If you want your preferred settings to stay, leave the switch enabled but go to the Cut Settings Editor, configure the layer settings as you want them, then click the “Make default” or “Make default for all” button at the bottom to have the software remember them as your defaults.
TC
tcb
Support is non responsive
Support is non responsive. Does not reply to emails. Support matrix indicates product is supported on Ubuntu 22.04 but fails to connect to the laser. Have spent more than a week reinstalling and following the install guide only to have the product fail. Lightburn might be the better software but if there are any, and I mean any issues, LightBurn simply fails to support it's customers.
Lightburn has yet to resolve this issue. Support does not respond to emails, unable to resolve issue, doesn't acknowledge that tickets have been submitted, ask for a review when the ticket has not been resolved. Have followed the documentation provided by LightBurn with no success. Would NEVER recommend this software to anyone.
UPDATE:
Support has responded and resolved the issue.
Response from LightBurn SoftwareMay 21, 2024
Hi Tim,
Our Support staff recognizes your initials since we only have one "TCB" that currently has this issue. As you are aware, our Support staff has actually had several emails back and forth with you in an attempt to help you with your issue. Thank you.
GS
gordon S.
I purchased the software licence from
I purchased the software licence from
lightburn I installed it on my computer
which works great .but when I tried to install on my laptop it won't let me saying I've already installed it 2 times
but I've only used it once.
so be aware
Response from LightBurn SoftwareApr 30, 2024
Hi Gordon, this sounds like a seats issue that [email protected] could fix pretty easily for you. Please reach out to them.
