LiftopiaReviews of liftopia.com

I tried using Liftopia for the first time for a night skiing ticket which I purchased the same day I was planning to go. A confirmation screen popped up on the app after I purchased, so I thought I was good. When I got to the mountain I tried to retrieve the confirmation from the app, but it wouldn't let me, because I needed to log in. I figured they must have sent one to my email too. Wrong, they sent me a link to reset my password instead. So I tried that, no email. I tried it again, no shiny new password was ever sent. I checked all of my folders, it wasn't in the spam folder. I tried about 10 more times before I tried calling. Customer service was closed. I sent an urgent request, they got back to me the next day. Of course that did me no good, so I had to purchase a ticket at the mountain that night since I had no way of proving I bought one from Liftopia. The next day I contacted another customer service rep, they told me that they sent the confirmation, that if I had issues their hours are 6-6 pst and they understand my frustration but they refuse to refund. In total I contacted 3 customer service reps, each one knew I couldn't access my account, and I still cannot access my account 3 days later. Not that it matters since the ticket has long expired and I ended up just donating my money to this shady company. I do not recommend using them unless you enjoy gambling. (The ticket was the same price at the mountain anyway, I should have just bought it there and saved myself all of his hassle and money)

I had purchased two lift and rental tickets for my boyfriend and me for his Christmas present at Killington. We were to ski on January 9th, but I purchased the option to call 24 hours ahead to move the date once in case of poor conditions or weather. We traveled from Boston on Friday, January 8th to get up and out early Saturday. I woke up at 5 am with the worst stomach bug I have ever had. I was in bed for the entire day and even had to stay another night at the hotel, since I could not move to drive three hours back to Boston. My boyfriend stayed with me since he was the only one there with me, and I couldn't do anything for myself. He also had to drive me to the urgent care center for my doctor's note that liftopia needed from me in order to get refunded for the tickets. Liftopia rightfully credited me for my ticket, but refused to credit me for his. He had no interest in skiing by himself with my Christmas present to him and leaving me to take care of myself, in a random Quality Inn, three hours away from home. If I was trying to trick them into getting credited for these tickets due to bad weather, I wouldn't have purchased the extra money to have the option to call a day ahead and move the dates. I think we are well aware of the weather 24 hours in advance. I had never used Liftopia before, so they should be appreciative of my business. I will NEVER use them again for robbing me of $124 that went unused. They need to rethink their customer support and actually think like humans. I do not advise anyone in using them - it is barely even a discount and not worth the risk of not being refunded for circumstances that are out of your hands.

These A-Holes are nothing but money stealing, inconsiderate, unethical, thieves. I had a ticket to go up on the 14th of January, today, but due to a flu, I was not able to make the trip at 5am this morning. They are unwilling to amend with changing to a later date and there is no way to even pay a difference charge for another ticket. I am very VERY displeased with this company and I will NEVER go through them with tickets EVER again. Talking directly to Snowball was worthless because they redirected me straight to Liftopia for any ticket concerns. I will be contacting the Arizona Attorney General to see if there is any recourse against this company.

I purchased three lift tickets for Arizona Snow Bowl for Wednesday, January 6. I live in Phoenix. I-17 closed and it wasn't possible to travel from Phoenix to Flagstaff. The road to Snow Bowl was only open to those with chains, but even if we could have managed chains or a 4x4, we couldn't go to Flagstaff. When I called Liftopia, they told me there were no changes for any reason. I wasted $156.

Bought 2 day tickets, kids to Snowbird and adults to Alta. Storm was so bad the second day Alta closed most of its lifts with only 1 or 2 run open. Snowbird also closed most of its runs. Only opened few lower runs later in the day. Long lines and crowded few easy runs. Requested snow check from Alta which they gave me. Snowbird tells me to call Liftopia. Liftopia tells me 5 lifts are open and can't issue refund. This is at 1pm, not 9am when i was there. Safe to say if i decided to buy tickets at the slopes i would have seen the closed lifts and saved 2 adult tickets. Now I'm out more than what i saved for 4 people over 4 days. Liftopia prices are not much cheaper than at the slopes or at local ski shops. Some local ski shops have better prices and don't lock you into specific days. No money back by Liftopia is not worth the risk. Lesson learned.

Mammoth currently has a BOGO offer - buy any 1 day ticket and get a second day free. This of course means that I paid more for my tickets purchased through Liftopia then I would have if I had purchased through the resort. I purchased before the promotion was started, but even today Liftopia is still advertising a 33% discount on a 2 of 4 day pass when it is actually about 40% higher than Mammoth's price. This is the same pass with the same terms and conditions. When I simply requested a credit in the amount of the difference, I was flatly refused. I would not use the service again given this experience. If you are booking Mammoth in Dec - Use their website not Liftopia!!

I only heard of liftopia once they started running this gnarbot promotion where you spin a wheel and get a coupon code for $5 or $10 bucks. Well turns out you could stack these and get around $45 to get a fairly good deal and I was pretty stoked. Let me note that there were NO terms or conditions on the gnarbot page and so I felt this was perfectly acceptable until an e-mail showed up saying that they were cancelling all orders for people who used multiple credits and refunding the account balance. Upon reloading the gnarbot page, they had updated it with a paragraph of terms - something they should have done from the get go. Me being rather frustrated at this contacted their customer service and nicely asked if they could do anything - No. They then went on to claim that the terms and conditions had been posted from the beginning of the promotion - A blatant lie. They dodged the question and marked my issue as "handled" (haha) and began ignoring my subsequent questions. I talked to buddy who had similar feelings. He even said that he won $20 on the gnarbot and upon adding it to his account it turned to $15. I never had this issue but perhaps they realized they were giving out too much money and fixed things on the fly like they did with the terms and conditions. Overall this company refuses to admit its mistakes. Had they simply said "Okay, we messed up, we forgot to post terms and conditions, we'll honor existing orders but everyone else is cut off" then no one would care. But they decided to screw everybody over for their own mistakes and then cover their ears and pretend they did nothing wrong. There are many other horror stories about this company and I'm sure they'll give a response to my comment that does literally zero to answer the allegation just like every other review on here. Good riddance.

I should have known better when it stated that they would not do refunds. I ordered day lift tickets to Tahoe Donner. However, Tahoe Donner opened late because it was on Xmas day. So even though they sold me a full days ticket, it was not what I received. I called an asked for a refund since we didn't even end up going there since we arrived 2 hours ahead of schedule and went to another ski resort since they were closed. They called me back and said they were opening later in the day and the fact that I bought a day ticket wasn't their fault, but Tahoe Donner's for selling them those tickets and that I had to talk to them. I did, and they put the blame solely on Liftopia which is where the blame should go. All in all, I was out $60.00, but I'll never make this mistake again.