LiftopiaReviews of liftopia.com

So many of the recent reviews bear an uncanny resemblence to the experience that I just had with Liftopia Customer Service over their rather arbitrary rules that apply for a Dr's note to validate an illness that prevented use of tickets on the intended day. In my case, I got the required note from our son's Pediatrician explaining that his stomach virus prevented us from going to Mt Sunapee on the day planned and using the Liftopia tickets that I'd purchased for my wife and I for the Sunday of MLK wknd (the kids tix were included in their ski school, which we of course got a credit for future use for!). I was told that they couldn't help me as the Dr's note met all of their requirements EXCEPT their deadline (10-days after the ticket date) by which it needs to be submitted to be considered for a refund/credit. I explained that after that weekend I was on an overseas business trip (8 hrs time difference) so got into an endless game of phone tag with our pediatrician so it took 2.5 wks to get the signed note on letterhead. The response that elicited was priceless: "if you'd reached out to ask for an extension to the 10-day deadline, we might have considered that but since you didn't we really can't help you". My multiple requests for an explanation on where the 10-day deadline comes from went unanswered and it quickly became clear that Katie, the Customer Service "Supervisor" my call was escalated to, was getting tired of reading her script of talking points so the call just fizzled out. They must be in a real cash crunch these days and their desperation is by no means subtle - and it was really striking how comfortable they were sticking it to a good customer who's used them many times over the past few years. I've seen a lot of amateur decisions in my 20 yrs working in hospitality around the world but the call I had tonight was a new low. The only reason they get even 1 star was the pleasant call I had with Justin when I first called in on Jan 15th.

After standing in a long line to buy tickets at mountain creek,using my Liftopia account, I see a message that the account has already been "put to good use"and no credit available, had to go back to get some money and stand in another long line and paid full price for tickets, as the app kept showing that my account has been redeemed, which made me wonder wether my information and cc have been compromised,so I contacted customer support which is another sad joke, telling me to check my password and that my account is active and issue resolved, which has not been the case until the moment.what a disappointment and what a scam, thank you Liftopia, never again. Emad

I bought a ticket from this site and paid EXTRA for a flexible date to use my pass but when I attempted to change my date * in advance, as I had paid for * they told me company policy they wouldn't change it. When I tried to reach a manager they told me no. When I told them I planned to complain to the better business bureau they laughed and hung up. Buyer Beware! Just contact the ski mountain directly this company is a complete scam.

I bought 4 lift tickets for Diamond peak, and it was my first trip there. Two of us did not ski, but wanted to take the lift to a restaurant with a nice view of the lake. Unfortunately, they were not permitted to do so. The Diamond peak resort agreed to refund these two lift tickets, and the first time I have called liftopia, they promised the refund after confirmation from the resort... After a couple of days, I called again asking about the confirmation and the refund - they changed their mind... It was a good lesson for me - at the end the price was not that great (Costco had a better discount), and the customer service should be way better.

I booked a ski trip to Mammoth and booked my ski rentals through Liftopia. Liftopia acts as a middle man for a great equipment rental company called Black Tie. When one of our children got run into while skiing, we ended up going home a day earlier and returned the equipment to Black Tie a day earlier. Black Tie was happy to issue a full refund for unused equipment but Liftopia was not. So even though it would have cost Liftopia nothing to issue the credit, they chose to make a 'money grab' and give us nothing. DO NOT USE LIFTOPIA TO RENT SKI EQUIPMENT! Use a direct operator because a vast majority of them will issue equipment rental refunds in case your plans change!

I bought lift tickets for my family a full 10 days in advance of our first trip to Utah. After I authorized the charges to my credit card, a notice popped up advising me that Deer Valley does not allow snowboarding. I contacted Liftopia minutes later to tell them we could not use the tickets. They refused to credit my charge account, and would only give me a "Liftopia credit" for $384. We can't ski at any of the resorts they service, but they are keeping my $400, even though it cost them nothing and I cancelled immediately.

Like a few others would give zero stars if possible. Yesterday on Christmas I received a gift card for $250 from my girlfriend for Christmas. Wrote to customer service the next day that my Doctor will not allow me to ski because of Deep Vein Thrombosis (aka Blood clot issue) in my calf. He doesn't want me in ski boots or skiing due to the level of blood thinners I am on permanently. I wrote to customer service right away and the response I got was as if they didn't even read my submission. The response was from Katie stating "I know it can be frustrating given your present travel situation, but we can't refund, credit, or change a gift card." ( I don't have travel situation, I have medical condition and no tickets were purchased, they just took money for a gift card that can't be used, nothing for them to lose) Just greedy corporate bs. They try to make themselves seem human with their marketing ads and games, but they are not, just the same old crap from large internet corporations $$$$$$) She further suggested I pass it on to another friend if I can't use it. Sure Katie lets just throw around $250, it's nothing to rich people at your San Francisco office. Thanks for crapping on Christmas. We are going to do what another person being hosed did in the same situation, warned others and just got credit by going directly to credit card company. I will never use Liftopia because I can never ski again, but I will be sure to let others who can ski know. Don't buy gift cards for friends on liftopia, there is no responsible flexibility should there be any reasonable issues, even doctor ordered. These guys suck!!!!!!!!!!!!!

Non refundable tickets are just one issue. Windchills -30 which is just plain dangerous. I must eat the cost of the ticket. I will not use Liftopia again. Just not worth the $10 saving/. Non flexible policy. DONT DO IT ,