LiftMasterReviews of liftmaster.com

Never buy a liftmaster gate operator complete garbage and no help from them whatsoever

have a LiftMaster gate and something went wrong with it while still on warrantee and it has now been 8 weeks and it is still not functioning... Unacceptable !!! The gate is only 3 1/2 years old...

I ordered a LiftMaster Gateway from their website. They take a 10 days to ship in-stock items, plus 5 days transit time. Pure inefficiency. I can't even imagine how this company would deal with more complex support issues. It just takes one minute to grab a small box and stick a shipping label on it. Come on, guys, it's not rocket science. UPDATE: After 15 days still waiting for the Gateway. Terrible experience

LiftMaster web cite to purchase recommended the wrong replacement batteries. Returned batteries, waited a month for refund before calling customer service. Customer service was unhelpful and unsympathetic. I requested a supervisor which took 3 request to reach. The supervisor, Dianne, not a women, took unsympathetic to a new level. He was uncaring and advised me they followed their proper procedure and did nothing wrong. If LiftMasters goal is to lose customers Dianne is right. The entire experience cost me $30.40 to ship/return the wrong part they sent. I will no longer be doing business with LiftMaster or Chamberlain as they have no integrity or concern for their dwindling customer base.

TERRIBLE COMPANY TO DEAL WITH! Bought a brake tester off them, remote not working . They have been promising for almost a year to provide a replacement, they constantly lie! Just been told that they will not provide me with one, although they advised me 2 weeks ago that its in the post - this came from a manager! The girls on receptions are as bad... love to name and shame them!! AVOID THIS COMPANY AT ALL COST!

New lift master garage door opener does not work on older cars with homelink. Have to buy another device for $60. The installer brought the repeater today did not work said I have no idea and gave me a phone number and left with zero solution. I called liftmaster and was told after 40 minutes on the phone telling me how to sync the opener that I had the wrong repeater. Now I said I followed the directions step by step and the so called expert could not get it to work. Should have asked from the beginning what model repeater I had. If I knew from the beginning that this was going to be 3 service calls and hours of my time I would have purchased another brand. Why could liftmaster not spend the extra couple of bucks to put the proper chip in the opener to work on older cars. But they had to waste money on a phone app I will never use. Product was a disappointment and the installer was not very familiar or informed about the product. After the 1st service call to install the opener, I knew more than the company. I am still waiting for the correct repeater and if this does not work the company can take back the opener and I will find another solution that actually works. Also liftmasters customer service voice response unit is awful because I wanted to speak to a person but had to listen to the installation instructions which I had tried many times just to finally speak with someone who again wasted me time trying to make the wrong device work.

i hade a class 7 brake rollers installed and calibration Contrack done by this company .afther 4 and half years both gearbox's shit them self contacted lift master no reply ant the moment check no oil in the gearbox's all the bearings have gone not available any more .very poor service will not use them again. i believe that the oil was never checked by the in the calibration .

Spent 32 minutes on the phone with customer / tech support for help locating my battery on my LiftMaster Elite Serries. The person could not even help me find the battery and knew absolutely nothing about the garage door opener. I even emailed the labels off my garage door opener to the tech and he still could not help me. I hung up and then called back to get another person who spent 20 minutes with me on the phone and this person could not help me with locating my battery either. I do not know why these people are working in the customer /tech support when they cannot help with anything on my LiftMaster garage door opener. I do hope that someone from the company reads this email so that they know that the two customer/tech support people I spoke with knew nothing about the product to help the customer.