Lift FoilsReviews of liftfoils.com

Response from Lift FoilsJul 21, 2026

Glad the team could take care of you when you needed that part. Thanks for taking the time to leave a review.

Response from Lift FoilsJul 20, 2026

We're sorry to hear about this, a battery issue after very limited use isn't something we take lightly. If we're able to locate your order, we'll reach out directly. However, to help us move faster, please open a support case at https://support.liftfoils.com/cases/new with your order details so our team can look into this right away.

Response from Lift FoilsJul 20, 2026

This is exactly what we hoped LCS and the LIFTX would deliver: quick setup, real durability in tough ocean conditions, and less time on maintenance so you get more time on the water. Five days a week is some serious use, and it's great to hear the board and the maintenance routine are keeping pace with you. If you ever want to fine-tune your routine further, our maintenance guide (https://support.liftfoils.com/kb/maintenance-guide) has more detail.

Response from Lift FoilsJul 20, 2026

Thanks for the feedback, glad it was fast and reliable. If you're ever looking for tips or want to explore more, our video library (https://support.liftfoils.com/videos) is a great place to start.

Response from Lift FoilsJul 20, 2026

Thanks for the honest feedback, and glad the boards themselves are delivering. A 3-4 day wait with no one to talk to directly isn't the level of support we want to provide, and we hear that.

Response from Lift FoilsJul 20, 2026

We're glad we could get the part shipped out quickly once we connected, but a week of voicemails, texts, and emails without a callback isn't the experience we want, and we hear that loud and clear. Having two separate case numbers across the app and website clearly didn't help either, and that's something we're working to tighten up. Thanks for seeing it through, and we're glad you're still enjoying your eFoil.

Response from Lift FoilsJul 15, 2026

We're sorry to hear about this, both the battery issue and the slow communication. That's not the experience we want you to have. We take feedback like this seriously and factor it into how we continue to improve our products and support. Our team will be reaching out directly to look into this with you.

Response from Lift FoilsJul 15, 2026

We're sorry for the trouble this caused, especially with an incorrect address adding extra cost and delay to an already frustrating situation. This isn't the level of service we want to provide. Our team will be reaching out directly to look into what happened and work through this with you.