Middle D.
Grateful for the ability to leave home with greater ease!
All members of the team were pleasant and accommodating. Our installation team was terrific - careful, respectful of property, and informative re: expectations of ramp sounds, etc. It was frustrating to have to wait for an installation date given demand, and then to have been further delayed by circumstances beyond the company's control because of supply chain issues was also difficult. The reason for rescheduling our original installation date wasn't clearly attributed to supply chain issues; I would have preferred more direct communication. However, ultimately, my family and I were very pleased with the end product, and found all team members to be responsive and genuinely interested in our satisfaction.
Response from Lifeway MobilitySep 2, 2021
Thank you for taking the time to submit your feedback on the installation of your wheelchair ramp. We're sorry about the delays you experienced and understand your frustration. As you mentioned, we have been experiencing delays due to supply chain issues. In addition, the material was initially shipped to the wrong location, which is what led to the re-schedule. We thank you for choosing Lifeway Mobility and are happy to hear that you were satisfied overall with your experience and new ramp.


