R C.
Lifeway Mobility top notch customer service
Lifeway Mobility is responsive and provides excellent consumer service. I am pleased with my installation and the initial sales rep Geoerge. The reason I gave a 4 and not a 5 is because my installation was not completed until several months after first visit- the delay not necessary on them as the mamanfactuer has to custom make the product for a curve list in Camada. My initial install was not far enough from the steps as I was told it would be. Various reasons, I will not put all on company as ofnI examine the specs of drawing with a fine tooth comb. I might have picked up. Please take a day or two to go over drawings and write on drawing what your interpretation of drawing... In any case I still gave an 4, because then customer service for fixing the problem was excellent. The regional manager- I believe his name is Paul handled. Henre-ordernthenoart. Kept in formed. George the salesman also kept in contact with me. The extra time was because. Although a modification was done l- it still takes 3 to 6 weeks to make. So that eas extra time. But, I am grateful, I did not have to pund my fix on the table, scream and yell. The customer service was like Chik- fil- a. I would definitely recommend them and used again.
Response from Lifeway MobilityJun 12, 2022
We appreciate you taking the time to share your feedback on your experience with Lifeway Mobility. We apologize for the delay in getting the lift installed and the inconvenience. This will be shared with our local team as we want to prevent this type of issue from happening again in the future. Your compliment regarding our service and the recommendation are much appreciated!


