Sue D.
Unusual Problem
I'm extremely happy with the service we got on our outdoor stair lift this year, but our experience getting it working properly was extremely frustrating. It was installed in June of 2022 and repeatedly would beep incessantly. Multiple service calls resulted in our being told that there was nothing wrong with the equipment. It wasn't until this year when the chair totally died that a service person spent more than 30 minutes trying to figure out what was wrong and he was the first person to take the chair off the rail and examine it closely. He identified that the chair wasn't charging at either charging station- no one else had made that realization. The chair was only running on battery and was getting slower every time. After trying multiple fixes, he determined that there had to be something wrong in the line that runs inside the rail between the top and bottom charging stations. That line was replaced at this last service call with no need to open the rail. The old line was examined and you could see a flattened spot where it got pinched when the rail was initially attached. The chair now charges properly at both the top and bottom charging stations.
Response from Lifeway MobilityAug 24, 2023
We greatly appreciate you taking the time to provide detailed feedback on the service we provided. We're sorry that it has taken several visits for one of our team members to diagnose the root issue that was causing the unit to beep. However, we're glad the last visit enabled us to get to the bottom of it and enable the lift to properly charge and both charging stations. Please don't hesitate to contact us if you have any additional questions or concerns. We're here to help!